Senior Director - Professional Services

Role Overview

The Senior Director, Professional Services is a strategic leadership position responsible for driving the successful deployment and support of Intelerad's enterprise medical imaging solutions for customers of all sizes. This role combines deep technical expertise with leadership capabilities to ensure seamless customer implementations, optimize client satisfaction, and build high-performing services and support teams. The Senior Director, Professional Services partners closely with sales, product, and customer success teams to deliver exceptional customer experiences while managing direct reports and fostering a culture of continuous improvement.

Key Responsibilities

• Lead and oversee customer deployment projects from requirements gathering through go-live, ensuring implementations meet customer specifications, timelines, and quality standards while managing project scope and stakeholder expectations.
• Configure and optimize all aspects of Intelerad medical imaging platforms including user management, role creation, gateway configuration, routing rules, sharing settings, custom fields, and terminology to align with customer-specific clinical workflows and operational requirements.
• Provide strategic guidance during sales cycles by conducting technical discovery sessions, developing customized solution proposals, and articulating the value proposition of Intelerad solutions to prospective customers and key stakeholders.
• Build, mentor, and manage a team of services and support professionals, setting performance expectations, providing coaching and development opportunities, and fostering a collaborative team environment that drives both individual growth and collective success.
• Develop comprehensive customer documentation, training materials, and support resources tailored to specific customer workflows, ensuring clients can effectively leverage Intelerad solutions to improve clinical outcomes and operational efficiency.
• Partner with product and engineering teams to identify, document, and prioritize bugs and enhancement requests based on customer needs, market trends, and strategic business objectives, ensuring the voice of the customer informs product development.

Qualifications & Experience Required

• Bachelor's degree in Computer Science, Healthcare Administration, Information Technology, or related field, or equivalent professional experience.
• 7+ years of progressive experience in software implementation, technical consulting, or customer support roles within healthcare IT or enterprise software environments.
• 3+ years of people management experience, including direct responsibility for hiring, developing, and managing technical services or support teams.
• Proven expertise in medical imaging workflows, PACS (Picture Archiving and Communication Systems), RIS (Radiology Information Systems), or related healthcare IT systems.
• Strong technical aptitude with demonstrated ability to configure complex enterprise software platforms and troubleshoot technical issues independently.
• Excellent communication and stakeholder management skills with experience presenting to executive-level audiences and managing relationships across multiple organizational levels.
• Experience leading cross-functional projects with competing priorities, tight deadlines, and multiple stakeholders while maintaining focus on customer success and business outcomes.

Preferred Qualifications & Special Requirements

• Direct experience with Intelerad products or cloud-based medical imaging platforms.
• Clinical background or formal training in radiology, medical imaging, or healthcare operations.
• Experience with DICOM standards, HL7 interfaces, and healthcare interoperability protocols.
• Project management certification (PMP, Agile, Scrum Master) or equivalent credential.
• Experience working in both on-premise and cloud deployment models.
• Availability for occasional after-hours support during critical customer implementations or escalations.
• Willingness to travel up to 25% to customer sites, company offices, and industry events as business needs require.

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. 

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. 

To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. 

https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment