Senior Director, Operations

Title: Senior Director, Fulfillment Operations 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI 

Role Description:  

This role is designed for someone who is eager to drive the next level of innovation within the e-commerce logistics space in an extremely high-growth environment.    

We are looking for a high-energy supply chain expert to dive in, bring a knack for doing the impossible, and scaling logistics infrastructure at lightning speed.  If you are highly curious with the ability to think strategically and can effectively execute through multiple levels, then we want you as part of our team.  

This role is not your ordinary job, there is never a dull day! The team you will be working with have all been there, done that, and bought the t-shirt!  We are bringing new and exciting supply chain offerings to our merchants and need someone who is excited to be a builder.  

What you’ll do: 

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands. 
• Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams.  
• Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility.  
• Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business.
• Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks.  
• Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants.  
• Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob. 
• Drive associate engagement throughout teams to improve leader and business performance. 
• Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures.
• Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making.
• Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives.
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• BS/BA degree in Transportation, Logistics, Supply Chain or related field from an accredited college or university; MBA or MA/MS in supply chain management is a plus. 
• 12+ years of experience in end-to-end supply chain leadership who can bring integrated business planning, warehouse & distribution management, logistics, and customer service. 
• Extensive knowledge and experience in all aspects of parcel, freight, and intermodal transportation areas. 
• Knowledge and practice of lean manufacturing methodologies, logistics management, domestic and international transportation, and the systems’ processes and metrics that support continuous improvements. 
• Excellent research skills and solid business acumen. 
• Experience managing and operating P&L responsibilities of $200M+ annual supply chain/logistics spend. 

Classification: Exempt 

Reports to: Chief Supply Chain Officer 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave and Paid Emergency Leave 
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Competitive Salary, Performance Bonus & Equity 
• Variety of voluntary benefits, such as, short term disability 
• Referral Bonus Program 
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $151,427 - $252,379.