Senior Director, Infrastructure & DevOps

SENIOR DIRECTOR, INFRASTRUCTURE & DEVOPS

Starting base salary CAD$150,000 – $185,000 + bonus, equity & benefits

Our salary ranges are based on the role, level, and location. These ranges represent the typical starting salary and do not reflect the long-term earning potential of the role.

This is an existing vacancy.

Summary: 

As the Senior Director, DevOps and Infrastructure you will play a key role leading a team that will in execute the infrastructure vision for all platforms.  You will ensure alignment across multiple teams for short, medium and long-term execution of plans.

What you will be doing:

Leadership & Culture

• Lead, coach, and develop a highly technical team, including:
  • Regular 1:1s, feedback, and growth conversations
  • Building technical leadership, ownership, and accountability
  • Supporting hiring and team scaling
• Foster a positive, collaborative culture of trust and continuous improvement.
• Communicate complex technical ideas clearly to business / non‑technical stakeholders.

Infrastructure & Platform Strategy

• Define and evolve our cloud infrastructure strategy across AWS and Azure, using innovative cloud‑native and serverless technologies where appropriate.
• Rationalize and simplify existing technologies into a cohesive, scalable, and cost‑effective platform.
• Own infrastructure architecture, standards, and best practices with a strong security and reliability mindset.

Reliability, Security & DevOps

• Establish and maintain uptime, SLAs, and operational readiness, including tooling, monitoring, and reporting.
• Lead improvements in infrastructure reliability, availability, and disaster recovery.
• Provide executive oversight for security controls, access management, and incident response, including on‑call accountability.
• Ensure strong operational hygiene (backups, access controls, auditability) while continuously improving how we work.

• Partner closely with development teams to improve CI/CD, automation, container orchestration, and deployment practices.

How we work:

• We value thoughtful use of modern tools, including AI‑supported technologies, to work more effectively and continuously improve. Good judgment, security, and quality are always the priority.

What you bring

• 7+ years owning and leading infrastructure and DevOps design in modern cloud environments
• 5+ years in a senior technical leadership role, managing teams of 5+ engineers
• Deep experience with AWS and Azure, including architecture, security, and cost management
• Strong background in:
  • Infrastructure architecture and design
  • Container orchestration (Docker, auto‑scaling)
  • CI/CD and Infrastructure as Code (e.g. Terraform)
  • Monitoring, reliability, and operational tooling
• Experience establishing and improving SLAs, uptime, and platform resilience
• Proven ability to collaborate with technical and non‑technical partners
• Excellent written and verbal communication skills
• Cloud‑related technical certifications (or equivalent practical experience)
• A coaching mindset and you enjoy helping people grow and succeed

Why 360insights?

360insights is a global leader in channel incentives and insights, with a culture rooted in putting people first. We’re proud of our inclusive, values‑driven environment where individuals are supported to do their best work and grow their careers.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.