Senior Director/Director, Client Partner

At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. 

Trusted by tens of thousands of practitioners and every leading life sciences company, RxVantage powers millions of meaningful connections between healthcare teams and industry experts.

Location: 
Our “Work from Anywhere” philosophy is aimed at making sure we bring a diverse range of thought leadership so that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment where they can do their best work. 

Position Overview: 

We’re looking for a proven Client Services leader to join our rapidly growing Life Sciences team. This is a critical role as RxVantage continues to expand its position as a trusted, strategic partner to leading life sciences companies. The ideal candidate brings deep experience working with Life Sciences organizations and strong relationships across Commercial functions (Sales, Marketing, Innovation, and more). They will make an immediate impact by leveraging this network, engaging key stakeholders, and driving measurable outcomes across their portfolio of accounts. To succeed in this role, you must thrive in a fast-paced, high-growth environment, welcome change, and bring the drive to deliver outstanding results for yourself and for RxVantage.

What you’ll be doing:

• Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner.
• Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction.

Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities.

• Identify and engage priority stakeholders across functions to drive adoption/usage, growth, and long-term success.
• Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development.
• Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business.

Lead and develop direct reports, providing coaching, feedback, and direction to ensure they deliver on client strategies and growth plans.

• Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met.
• Partner cross-functionally with Business Development, Strategy, Operations, & Product teams to deliver a seamless, end-to-end client experience.
• Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides.
• Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities. 

What you should have:

• Incredibly high ethical standards and a deep understanding of the importance of ethics and compliance in the life sciences industry. 
• 15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies.
• Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships.
• Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action.
• Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth.
• Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels.
• Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity.
• Proven track record developing and executing complex strategies for life sciences clients.
• Experience with cross-functional implementation teams, ensuring successful execution and measurable outcomes.