Senior Director, Client Service (Financial Services - West Coast)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.   Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.    Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 5,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.   Information Security Responsibilities

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols

Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets

Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)

Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role & Responsabilities

Own and grow a portfolio of strategic client accounts totaling approximately $5 to 10 MM USD in annual revenue 

Serve as the senior relationship lead across key client stakeholders, focusing on CIO, CTO, CDO, and other C-suite leaders 

Drive revenue growth through consistent on-site client engagement, proactively identifying and securing new opportunities with a strategic, results-driven approach 

Partner with practices in pre-sales efforts, shaping tailored solutions and co-developing proposals that address client needs 

Partner with pre-sales to package value propositions into outreach campaigns to drive new client acquisition 

Collaborate with global sales teams to drive regional growth of existing accounts 

Expand Bounteous’ presence across client organizations by cultivating deep, trust-based relationships and uncovering new areas for value creation 

Leverage your industry expertise and business acumen to align client objectives with the full breadth of our capabilities 

Provide strategic guidance to clients navigating complex transformation agendas, establishing our team as a long-term advisor and delivery partner 

Serve as a visible leader and advocate for the Financial Services business, contributing to go-to-market planning and overall growth strategy 

Preferred Qualifications

Must be based currently on the West Coast

12+ years of experience growing strategic accounts in digital marketing, digital transformation, and product engineering; 10+ in consulting    

10+ years of leading and developing individuals in the growth of strategic clients  

10+ years of relevant experience in the U.S. financial sector with an emphasis on driving results and solving experience and engineering challenges at fintech organizations, either client-side or as a trusted advisor  

Hands-on experience supporting or leading pre-sales activities, building and executing growth strategy for clients, and collaborating across practices and global sales teams 

Highly adaptable and comfortable in fast-paced, ambiguous environments, with a proven ability to navigate shifting priorities in pursuit of bold growth objectives 

A strong executive presence with excellent communication, storytelling, and commercial skills; a consultative selling mindset; capable of engaging and influencing stakeholders at all levels 

Experience operating within matrixed organizations and global delivery models 

MBA or prior management consulting experience a plus