About NetVendor
NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.
About the Job
NetVendor is migrating its cloud infrastructure from simplified cloud platforms and PaaS (e.g. DigitalOcean and Heroku) to AWS. Our intent is to have better control over our destiny and prepare for future growth and scale. There are two primary applications, each with its own stack: one is Laravel PHP and the other is Ruby on Rails. Both have a primarily monolithic architecture that serves us well. However, we intend to gradually decompose and extract to shared services where it makes sense.
We're looking for an experienced Senior DevOps Engineer to design, deploy, and operate the backbone of this new platform. You will own the AWS environment end-to-end: infrastructure, automation, observability, and security.
As the first full-time DevOps hire, you'll work directly with the Chief Technology Officer, Engineering Leads, and existing DevOps contractors. This is a hands-on role where you'll set up environments, implement automation, enforce security best practices, and establish standards that future engineers will follow. Some decisions and progress have already been made, but this is a unique opportunity to shape the architecture early and then refine and operate it for the long term.
Responsibilities:
Infrastructure & Automation
You'll build and own the foundation that our engineering team ships on every day.
- Design, deploy, and manage AWS infrastructure: EC2, ECS/Fargate, RDS, DynamoDB, ElastiCache, S3, CloudFront, and more.
- Implement and evolve our Infrastructure as Code practices. We've selected a SaaS orchestration platform that simplifies AWS provisioning (think "Heroku on your own AWS"), but there's plenty of room for additional IaC tooling — Terraform, CDK, or otherwise — and you'll have real input into those decisions.
- Build and maintain CI/CD pipelines using GitHub Actions.
- Configure IAM roles, policies, and least-privilege access.
- Enforce tagging, cost controls, and guardrails across environments.
Observability, Reliability & Security
You'll make sure we know what's happening in production before our customers do — and that we can recover quickly when things go wrong.
- Design for resilience — redundancy, backups, and multi-AZ or multi-region strategies where appropriate.
- Set up CloudWatch and Datadog metrics, dashboards, and monitors/alarms.
- Implement distributed tracing and log analytics using Datadog.
- Establish backup, recovery, and disaster recovery strategies.
- "Wear the pager" and respond to emergencies — but more importantly, design the procedures and team structure so you personally don't have to be available 24x7.
- Work with the Head of Security to ensure the appropriate controls and tests (automated via Vanta) are in place to meet the goals of the security program.
Developer Experience
A great DevOps engineer doesn't just keep infrastructure running — they make every developer on the team faster and more confident when they ship.
- Architect and automate well-separated environments for Dev, QA/Test, Staging, and Production to improve quality and reduce surprises.
- Work with the development team to craft unified development experiences and environments that facilitate rapid iteration. For example: ephemeral preview environments per pull request, local-to-cloud development parity, shared seed data and migration strategies, standardized developer setups, etc.
- Reduce friction in the path from local development to production: faster builds, clearer feedback loops, fewer "works on my machine" problems.
- Document infrastructure patterns and operational runbooks so the broader engineering team can self-serve where appropriate.
Qualifications
Required:
- 5–7+ years of hands-on experience in DevOps, SRE, or infrastructure engineering, with a focus on AWS.
- Strong background managing core AWS services: EC2, ECS/Fargate, RDS, DynamoDB, ElastiCache, and S3.
- Experience architecting cloud solutions — not just operating them. You should be comfortable making design decisions about networking, compute, and storage tradeoffs.
- Proficiency with Infrastructure as Code tooling (Terraform, CloudFormation, CDK, or similar).
- Skilled in building and maintaining CI/CD pipelines, preferably with GitHub Actions.
- Experience with observability and monitoring platforms — we use CloudWatch and Datadog, but comparable experience counts.
- Strong understanding of cloud security and cost management best practices.
- Excellent communication and documentation skills. You'll be the primary voice on infrastructure decisions and need to explain tradeoffs clearly to both technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a small, fast-moving team.
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field — or equivalent practical experience.
Nice to Have
- Relevant AWS certifications (e.g. DevOps Engineer – Professional, Solutions Architect).
- Experience with AI/ML infrastructure — for example, deploying and managing services like AWS Bedrock, building orchestration layers for AI features, or integrating LLMs into a product platform. We're not looking for an ML engineer, but someone comfortable standing up and operating AI-related infrastructure is a plus.
- Knowledge of general computer networking outside of AWS (to assist with the corporate office network).
- Experience with Windows servers and Xen virtualized environments (to assist with some legacy on-premise services).
NetVendor’s Benefits Package
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Medical, dental, and vision insurance
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Long- and short-term disability insurance
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Free basic life insurance
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Generous paid time off policy
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Paid holidays: 7 per year + 1 floating holiday
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401(k) with company match
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Employee Assistance Program
