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Five9

Senior DevOps Engineer

U.S.
Remote

TLDR

Contribute to building and enhancing CI/CD pipeline capabilities for cloud services while collaborating across teams to ensure reliability and performance of critical services.

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing Cloud Platform CI/CD pipeline capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.

We are looking for a hands-on senior engineer who thrives in Continuous Integration systems, enjoys solving complex operational problems, and contributes to building reliable cloud platforms. This role requires strong execution skills, ownership of deliverables and the ability to work effectively in a fast-paced, collaborative environment supporting business-critical services that directly power our core products at scale.

Key Responsibilities:

  • Designing, implementing, and maintaining the build and release pipelines for software applications.
  • Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
  • Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
  • Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
  • Participate in incident response, debugging, and root cause analysis for production issues.
  • Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.
  • Document designs, operational procedures, and troubleshooting guides clearly and effectively.

Requirements:

  • 5-7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity).
  • 3+ years of experience with version control systems (e.g., GitLab, GitHub or similar)
  • Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab).
  • Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
  • Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.
  • Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.
  • Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting
  • Excellent problem-solving, analytical, and collaboration skills.
  • Strong written and verbal communication skills.
  • BS in Computer Science or equivalent practical experience.

Nice to Have:

  • Exposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness).
  • Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers.
  • Advanced experience with observability tools (e.g., Prometheus, Grafana, Datadog).
  • Knowledge of security best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning).

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$90,000—$250,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Benefits

Health Insurance

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Learning Budget

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Employee stock purchase plan

Generous employee stock purchase plan.

Paid Parental Leave

12 weeks paid parental leave.

Paid Time Off

Paid Time Off, Company paid holidays, paid volunteer hours.

 Five9

Five9 provides cloud contact center solutions that enhance customer service, sales, and marketing by optimizing interactions across various channels. Their platform equips businesses with digital engagement, analytics, and automation tools, allowing them to increase productivity and build stronger customer loyalty.

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Salary
$90,000 – $250,300 per year
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