Senior Developer Relations & Enablement Engineer

[ABOUT ISTARI DIGITAL] Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives. Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels. At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.   While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships. [VALUES] At Istari, we live by our values, which include: - Focus is rewarded. Finish is remembered.  - Facts are friendly. Even when they are not fun. - Fellowship is fundamental. Make others successful. Equal Opportunity Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We are seeking a highly motivated Developer Relations & Enablement Engineer to help customers and internal teams succeed with the Istari Digital platform. In this role, you will build reusable developer-facing assets (tutorials, sample integrations, reference implementations, demos, and documentation improvements) and lead the internal technical training program for Istari’s Customer Success Software Engineers. Istari Digital enables secure collaboration on engineering data—uploading, viewing, sharing, and deriving artifacts from models (for example, decomposing CAD into viewable artifacts) so teams can collaborate even without specialized tools. The platform supports a robust integrations model via modules executed by Istari Agents, and provides developer tooling including the Istari CLI, an official Python client SDK, and an MCP service for LLM-enabled workflows. This is a “builder” role: you’ll write production-quality code and create technical enablement products that scale platform adoption—externally with customers and internally with our Customer Success engineering team. Key Responsibilities

Developer Relations & Customer Enablement (External): Create reusable “how-to” products that make it easy for customers to adopt Istari: quickstarts, workshops, reference architectures, sample code, integration/module examples, troubleshooting guides, and best-practice playbooks. Design and deliver customer technical training (live and recorded), including onboarding sessions, office hours, and guided labs that accelerate time-to-first-value. Build demo environments and example solutions that clearly communicate Istari’s value (e.g., model/artifact collaboration workflows, integrations, and automated pipelines) in a repeatable way aligned to customer use cases. Serve as the voice of the developer/customer by collecting feedback from enablement sessions and translating it into actionable improvements for Product, Engineering, and Documentation.

Internal Enablement & Training Leadership (Customer Success SEs): Own the internal technical enablement program for Customer Success Software Engineers: onboarding curriculum and ramp plans, certification/assessment milestones, role-based learning paths (e.g., troubleshooting, integrations, deployments, admin flows), a maintainable knowledge base (runbooks, “known issues,” patterns)Create and maintain internal playbooks for common customer scenarios (installations, upgrades, remote sharing, integrations/module packaging, authentication patterns, etc.). Train-the-trainer: enable Customer Success engineers to deliver consistent, high-quality customer training and technical workshops. Establish feedback loops and metrics for enablement effectiveness (e.g., ramp time, repeated support issues, customer adoption milestones, training satisfaction).

Technical Content + Tooling (Hands-on Engineering): Build and maintain high-quality example scripts and integrations/modules using the Istari Python SDK and Integration SDK.  These will be reusable force multipliers for customers to quickly derive value from Istari and for new team members to quickly learn fundamentals, capabilities, and best practices. Improve developer experience across Istari tooling, including: Istari CLI workflows for integrations and Integration SDK usage, Python client SDK usage patterns (authentication, configuration, safe secrets handling), MCP service integration patterns and guidance for LLM workflows. Partner with Engineering and Docs owners to identify gaps, clarify confusing workflows, and continuously improve documentation quality and usability.

Required Qualifications

Education & Experience: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. 5+ years of professional software engineering experience (or equivalent) building and shipping production-quality code.

Software Engineering Fundamentals: Strong proficiency in at least one modern programming language (Python strongly preferred; plus one of TypeScript/Java/Go/Rust is a plus). Experience with testing, version control, CI/CD, and modern development practices.

Developer Enablement Skillset: Demonstrated experience creating high-quality technical content (tutorials, sample code, developer docs, workshops, demos) that materially improved user adoption.

Training / Enablement Leadership: Experience designing and delivering technical training for engineers (customers, partners, or internal technical teams). Able to build a repeatable curriculum and run it as a program—not just ad hoc sessions.

Cloud / Platform Comfort: Familiarity working with modern platform environments (e.g., Kubernetes-based systems and cloud infrastructure concepts). (Istari deployments commonly involve AWS + Kubernetes + Helm + PostgreSQL.)

Communication: Exceptional written and verbal communication; ability to translate technical concepts for mixed audiences (DevOps, software engineers, program stakeholders).

Eligibility: Must be a U.S. citizen with no dual citizenship.

Preferred Qualifications

Experience building SDKs, CLIs, or developer tooling, and writing “gold standard” examples and integration guides.

Background in aerospace/defense, digital engineering, digital twins, or engineering data workflows.

Experience with enterprise security constraints, data sovereignty considerations, and operating in regulated customer environments (common for Istari’s mission and customer base).

Experience creating structured learning programs: certification tracks, skill matrices, lab environments, and measurable outcomes.

Prior DevRel experience: speaking at technical events, running workshops/webinars, or building developer communities (even if community is customer-centric vs. open-source).

What Success Looks Like (first 3-6 months)

A documented, repeatable internal enablement program that measurably reduces ramp time for Customer Success Software Engineers.

A library of reusable customer enablement assets (labs, demo repos, integration/module templates, troubleshooting playbooks).

Clear improvements in customer adoption milestones and fewer recurring “how do I…?” support escalations due to stronger docs/training.