Senior Desktop Support

AI overview

Support end-user technology projects including deployments and troubleshooting while enhancing the technology knowledgebase and improving customer service experiences.

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

Job description:
Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
Perform remote and on-site troubleshooting through efficient troubleshooting methodology
Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

Requirements

Interpersonal and customer facing skills
Proven experience as a Senior Desktop Support/ IT Technician
Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
Troubleshooting with all different types issues
Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals