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AJ Bell

Senior Delivery Manager

London , United Kingdom
full-time Hybrid

AI overview

Lead the end-to-end delivery of enhancements and new features for AJ Bell’s Direct-to-Consumer website and mobile apps, ensuring high-quality outcomes across multiple teams.

The Senior Delivery Manager is accountable for the end-to-end delivery of enhancements and new functionality across AJ Bell’s Direct-to-Consumer website and mobile applications. 

The role owns the product delivery roadmap, ensuring that prioritised initiatives are planned, sequenced, and delivered effectively across multiple feature teams, balancing customer outcomes, regulatory obligations, delivery risk, and time-to-market. 

Working in close partnership with Product Managers—who own product strategy, the senior delivery Manager provides delivery leadership, planning, and governance, ensuring a smooth transition from roadmap to execution and high-quality outcomes. 

Reporting to the Head of Product Development, the role leads and develops a team of Product Development Managers and Senior Product Development Analysts, setting standards for delivery excellence, requirements quality, and stakeholder engagement. 

What Does the Job Involve? 

Delivery Leadership & Planning 

  • Own the execution of the product delivery roadmap, ensuring prioritised initiatives are appropriately scoped, sequenced, and delivered in line with business objectives and regulatory requirements
  • Lead delivery planning across multiple feature teams, managing dependencies, capacity, risks, and trade-offs to improve predictability and outcomes 
  • Provide delivery oversight and governance, identifying and resolving delivery risks and issues, and escalating where appropriate 
  • Establish and continuously improve delivery ways of working, metrics, and reporting to support effective decision-making and transparency

Cross-Functional Coordination 

  • Ensure coordination across UX, engineering, testing, compliance, customer operations, marketing, and other internal teams to ensure smooth, timely delivery of change 
  • Act as a key point of accountability for cross-team alignment, ensuring dependencies and impacts are understood and actively managed 
  • Build strong working relationships with senior stakeholders, influencing priorities and delivery approaches where required 

Product & Requirements Delivery 

  • Work closely with Product Managers to understand upcoming product initiatives and strategic priorities, ensuring effective handover from roadmap and backlog into delivery 
  • Set direction and quality standards for business and product requirements, ensuring they are clearly defined, appropriately detailed, and fit for delivery 
  • Oversee end-to-end delivery from requirements definition and solution design through UAT, release, and post-implementation review 
  • Ensure customer feedback, beta testing insights, and usability considerations are incorporated into delivered solutions 

People Leadership 

  • Line manage and develop a team of Product Development Managers and Senior Product Development Analysts 
  • Provide clear direction, coaching, and feedback, building capability in delivery management, requirements definition, and stakeholder engagement 
  • Ensure consistent standards, quality, and ways of working across the Product delivery function 

Business Readiness & Compliance 

  • Ensure changes are fully embedded within the business, working with impacted teams to support training, operational readiness, and go-live activity 
  • Ensure appropriate customer-facing communications and support materials (e.g. FAQs, landing pages) are planned and delivered in collaboration with Marketing and Customer Operations 
  • Be accountable for ensuring all changes meet regulatory and compliance expectations, including Consumer Duty and FCA requirements 
  • Champion a delivery-focused, customer-centric approach that supports good outcomes for customers 
  • Perform other duties as agreed with the Head of Product Development 

Competence, Knowledge and Skills 

Competence 

  • Significant experience leading digital product delivery in complex, regulated environments, ideally within financial services 
  • Proven track record of delivering change across multiple teams and workstreams, managing dependencies and competing priorities 
  • Strong people management experience, with a history of building and developing high-performing teams 
  • Experience operating within Agile and iterative delivery environments, with a pragmatic, outcome-focused mindset 
  • Solid understanding of FCA regulation and the delivery of compliant customer-facing change 
  • Knowledge & Skills 
  • Strong understanding of digital platforms and customer-facing technologies, ideally within investment or financial services 
  • Excellent stakeholder management and communication skills, able to influence at all levels and across disciplines 
  • Highly organised with strong attention to detail and an ability to manage complex delivery landscapes 
  • Comfortable making delivery trade-offs and decisions in fast-paced environments with uncertainty and change 
  • Analytical and critical thinker, able to challenge assumptions and shape effective solutions 
  • Skilled in setting standards for requirements documentation, delivery tracking, and reporting 
  • Committed to continuous improvement, learning, and developing others 
  • Collaborative, delivery-focused leader with a strong emphasis on quality and customer outcomes 

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer:

  • Competitive starting salary
  • Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme
  • A choice of pension schemes with matched contributions up to 8%
  • Discretionary bonus scheme
  • Annual free share awards scheme
  • Buy As You Earn (BAYE) Scheme
  • Health Cash Plan – provided by Simply Health
  • Discounted private healthcare scheme and dental plan
  • Employee Assistance Programme
  • Bike loan scheme
  • Sick pay+ pledge
  • Enhanced maternity, paternity, and shared parental leave
  • Loans for travel season tickets
  • Death in service scheme
  • Paid time off for volunteer work
  • Charitable giving opportunities through salary sacrifice
  • Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
  • Personal development programmes built around you and your career goals, including access to personal skills workshops
  • Monthly leadership breakfasts and lunches
  • Casual dress code
  • Access to a range of benefits from our sponsorship deals

Hybrid working:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

 

    Perks & Benefits Extracted with AI

    • Education Stipend: Personal development programmes built around you and your career goals, including access to personal skills workshops
    • Flexible Work Hours: Casual dress code
    • Health Insurance: Health Cash Plan – provided by Simply Health
    • Paid Time Off: Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme
    AJ Bell

    We're now recruiting a Head of Customer Marketing (D2C) to be responsible for the acquisition, engagement and analysis of customers across the AJ Bell retail platform, taking ownership for the deployment of the company’s acquisition strategy, with a lens on delivering excellent customer outcomes and marketing budget. Working directly with the Head of Brand and Marketing Director, the role requires an excellent understanding of brand, marketing and customer behaviours in a digital marketing environment. The position is a strategically senior role, leading the setting of acquisition budgets, communication with customers, deployment of marketing spend and analysis of customer data whilst providing leadership of the retail customer team.What does the job involve?Overall responsibility for creation and deployment of customer acquisition budgetsResponsibility for retail customer communications strategy, with a focus on giving clear and accurate informationLeadership of retail customer team.Deployment of marketing spend to achieve agreed customer acquisition and cross-sell targetsAnalysis of customer behaviour trends, including presentations to executive management and BoardOwnership of media buying agency relationshipOwnership of internal relations with Brand, Product, Strategic Partnerships and Strategic Planning & GovernanceInteraction with Strategic Partnerships on customer pricing and retention strategiesSupporting and enabling the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty.Key Responsibilities:Execution of customer acquisition strategy, in line with regulatory requirementsWorking with Brand to maximise new funded customer conversionsDelivery of customer communicationsManagement of customer marketing teamReporting and development of customer behaviour modelsParticipation in senior management function for D2C platformCreation and delivery of MI reports for areas of responsibilityAbout you:You'll have the ability to acquire customers effectively in a heavily regulated environmentExcellent knowledge of customer marketing techniques in a digital marketing settingStrong leadership skills and ability to drive results against agreed budget envelopesAbility to negotiate effectively with external partiesEffective management of internal relationships across both D2C and Advised platformsAbility to anticipate trends in customer needsExcellent statistical knowledge and ability to communicate complex data effectively.Strategic planning skillsAbout us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.What we offer:Starting salary of £90,000 - £110,000 (DOE)Generous holiday allowance increasing up to 31 days with service, plus bank holidaysHoliday buy/sell schemeHybrid working policyCasual dress codeDiscretionary bonusContributory pension schemeHealthcare Cash PlanBuy as you earn share schemeFree annual share schemePaid study support for qualificationsEnhanced maternity/paternity scheme from day oneBike loanSeason ticket loan portalDiscounted PMI and DentalFree gymPaid volunteering opportunities, free social events and moreAJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

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