Senior Deep Learning Scientist

Senior Deep Learning Scientist

🌍 Europe (Remote or Hybrid, it’s up to you!)

💰 £Competitive

⭐️ Our Perks

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice first environment - we trust the way you want to work

🏢 WFH Equipment (let us know what you need and we’ll get it for you!)

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🤒 Paid sick leave

🍼 Enhanced Family Leave - (UK Only)

⚕️ Optional healthcare plan

📈 The ability to share in the company’s success through options

🍿 Perks including discounts on cinema tickets, utilities and more

🎉 Annual Chattermill summits plus regular socials throughout the year

🌆 If you’re in London, a dog friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role

As a Senior Deep Learning Scientist at Chattermill in our Data & Research team, you’ll work closely with our VP of Data & Research to bring our Natural Language Processing and Machine Learning R&D to the next level and empower us end-to-end from research to production. We aim to deliver industry-leading Customer Feedback Analytics using cutting-edge Natural Language Processing and other ML techniques, demonstrating Chattermill analytics as a core value proposition and competitive advantage.

👉 What you'll be doing:

• Work as part of our fantastic Data Science team to ensure our clients get the most out of the Chattermill platform
• Conduct applied NLP research (e.g. fine-tuning LLMs, translation, ranking, summarisation, phrase extraction, sentiment analysis) for extracting commercially beneficial and impactful insights from customer reviews, open-end surveys, chat and voice data
• Develop data science approaches and best practices for scalably extracting valuable customer insights
• Develop and maintain strong relationships with ML Engineering, ML Operations and Product
• Make your mark on leading ambitious research projects
• Develop and deploy NLP/ML models into production environments that directly impact our products and customer experiences.
• Discuss and experiment with cutting-edge research (or include it in our production systems)

🧰 What you’ll need:

• Strong work experience in Data Science with significant experience in deep learning and natural language processing, including Large Language Models
• Experience with deep learning frameworks (e.g. PyTorch, TensorFlow, Keras, MXNet etc.)
• An understanding of and passion for data science, as well as for the value of actionable customer insights
• MSc degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Computational Linguistics or related fields
• A strong understanding of statistical analysis and predictive modelling
• Excellent command of at least one programming language (preferably Python)

➕ It'd be a bonus if:

• You have specific experience within customer experience

✨ Chattermill - Who we are:

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.

When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it.

Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies including Uber, HelloFresh, Wise, and more, all of whom can now see, and act on their customer reality.

Our Mission, Vision, and Purpose 

• Our mission is to empower teams to see their customer reality 
• Our vision is to Analyse Over a Billion Pieces of Customer Feedback by 2027

🔎 Our Hiring Process

1. 🤝 Let’s introduce ourselves – you’ll have an introductory call with our Talent team - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step. 
2. 👥 Get to know your would-be team – you’ll have a call with your would-be manager, Aji Ghose, to learn more about the role and show off your experience 
3. 🖼️ Show us what you are made of – you’ll complete a technical task, which you’ll then run through on a call with the team 
4. 💫 How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth

💖 Our Values

🧞‍♂️ We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

🪂 We believe in the power of of trust – Whether it's with each other, our customers, partners, or other stakeholders we always communicate with openness and trust.

🔑 We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

🌱 We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

🌕 We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.

👥 We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team.  We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec.

We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

We believe in removing unconscious biases from our recruitment process wherever possible.  As part of this effort, we ask that you do not include your photograph or personal details with your application.