About the role

The Senior Data Center Operations professional is responsible for the availability, reliability, and operational excellence of mission-critical data center infrastructure. This role operates as a technical lead on site, owning complex operational activities, incident response, and advanced troubleshooting while mentoring junior technicians and supporting continuous improvement initiatives.

The role requires deep hands-on expertise, sound judgment in high-pressure situations, and the ability to operate independently within a 24/7 critical environment.

Technical Authority & Ownership

Senior-level ownership of data center operations and infrastructure stability
Authority to lead incident response and complex troubleshooting activities
Recognition as a subject-matter expert within the operations team
Direct influence on operational standards, procedures, and improvements

Professional Standing & Growth

Positioning as a senior technical reference within the data center
Opportunity to mentor technicians and shape operational best practices

Your responsibilities

Senior Operations & Infrastructure Management

Oversee installation, configuration, testing, and maintenance of critical data center hardware and systems
Ensure operational readiness and compliance with availability, security, and safety standards
Act as escalation point for complex or high-impact operational issues

Monitoring, Incident Leadership & Troubleshooting

Lead response to infrastructure incidents, outages, and performance degradation
Perform advanced troubleshooting across hardware, OS, networking, and storage layers
Coordinate with engineering, network, facilities, and vendor teams during incidents
Drive root cause analysis (RCA) and corrective actions

Preventive Maintenance & Reliability

Own and improve preventive and predictive maintenance programs
Validate maintenance procedures and execution quality
Identify risks, single points of failure, and reliability gaps

Project Execution & Change Management

Lead or support complex operational projects such as:
- Data center expansions
- Hardware refresh programs
- Infrastructure upgrades
Execute changes in line with change management and risk controls

Documentation, Standards & Mentorship

Own and maintain senior-level operational documentation and SOPs
Contribute to audits, compliance reviews, and operational assessments
Mentor and support junior and mid-level technicians
Promote a strong culture of safety, discipline, and continuous improvement

Your key competencies

Education

Degree in Computer Science, Information Technology, Engineering, or equivalent experience

Experience

8–12+ years of experience in data center operations or mission-critical IT environments
Proven experience leading operational activities in 24/7 critical facilities
Demonstrated ownership of incident management and reliability initiatives

Technical Expertise

Deep hands-on expertise with:
- Server, storage, and rack infrastructure
- Networking fundamentals and connectivity troubleshooting
- Linux
Strong understanding of monitoring, DCIM, ticketing, and change management tools

Leadership & Personal Attributes

Strong decision-making under pressure
High sense of ownership and accountability
Ability to mentor and guide less experienced technicians
Excellent written and verbal communication skills in English
Proactive, detail-oriented, and reliability-focused mindset

Senior Data Center Operations Engineer

TLDR