Senior CX Regional Channel Manager

Vonage Sales Mission:

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Vonage Regional CCaaS Specialist/Channel Manager

A Vonage Regional CCaaS Specialist/Channel Manager is responsible for developing and executing strategies to drive revenue growth through channel partners specializing in Vonage’s CCaaS and AI solutions. This pivotal role involves recruiting, enabling, and managing a named list of regional CCaaS partners, building robust relationships, and ensuring they are fully equipped to sell and support Vonage's comprehensive portfolio of CCaaS products, including Intelligent Workspace.Key Responsibilities

• Channel Partner Management: Build and maintain strong relationships with new and existing channel partners, including active recruitment, seamless onboarding, and providing continuous support and comprehensive training.
• Strategic Planning: Create and implement effective channel partner strategies to expand Vonage's Customer Experience (CX) footprint and drive widespread adoption of Vonage's CX solutions.
• Sales Enablement & Training: Equip partners with the necessary training, tools, and resources to effectively sell Vonage's CX products, covering sales training, marketing support, and technical enablement.
• Pipeline and Performance Management: Accurately track sales pipeline, bookings, and other critical key performance indicators (KPIs) to measure the effectiveness of channel partnerships and proactively identify areas for continuous improvement.
• Cross-Functional Collaboration: Work closely with internal teams, including Sales, Marketing, and Product Development, to align channel strategies, accelerate product adoption, and ensure partner success.
• Market Expertise: Maintain a deep understanding of the competitive CX landscape, including contact center software, emerging industry trends, and relevant regulatory requirements.

Skills and Qualifications

• Experience: 5+ years of demonstrable experience in channel management within the Contact Center as a Service (CCaaS) industry.
• CCaaS Expertise: Deep knowledge of modern contact center solutions, including Workforce Optimization (WFO), Workforce Engagement Management (WEM), Artificial Intelligence (AI), and advanced analytics.
• Sales Acumen: Proven ability to successfully build and execute channel sales strategies, develop detailed business plans, and consistently drive revenue growth.
• Communication Skills: Excellent communication, compelling presentation, and strong interpersonal skills to effectively engage with both partners and internal teams.
• Technical Proficiency: A solid understanding of business telephony, cloud solutions, and other relevant technologies that underpin CCaaS.
• Relationship Building: Exceptional ability to forge strong, productive relationships with channel partners and key internal stakeholders.

In essence, the Vonage CCaaS Channel Manager serves as the critical bridge between Vonage and its channel partners, directly driving revenue growth by empowering partners to effectively sell and support Vonage's innovative CCaaS solutions.

How you’ll benefit:

In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

This role would be part of our Commission Compensation structure and overall compensation would be based on 60% Base/40% Commission split.