Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.
The Role
We’re looking for a Senior Customer Success Manager who’s equal parts relationship builder, strategic thinker, and customer champion. In this role, you’ll be the face of Sprinto for our customers in the US – ensuring they see value from day one, achieve their compliance goals, and grow with us.
If you love turning customers into fans, get excited about product adoption, and thrive in a fast-paced, collaborative environment – we want to hear from you!
Responsibilities -
Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto.
Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximize the value they get from Sprinto.
Own Your Outcomes: Manage individual and pod-level OKRs – track performance and drive key activities to deliver real impact.
Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
Retain and Expand: Manage renewals, identify upsell opportunities, and grow your customer portfolio's revenue without compromising on experience.
Be a Strategic Partner: Act as a trusted advisor to customers, ensuring they understand not just the “how” but also the “why” behind our product.
Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices.
Requirements
5–8 years of experience in a Customer Success or Account Management role at a B2B SaaS company.
Strong communication skills – articulate, empathetic, and persuasive.
A good grasp of cloud technology – terms like S3 bucket, DB encryption, or VPC don’t intimidate you.
A natural relationship builder who enjoys helping customers succeed.
Highly organized and reliable – you follow through on what you commit to.
Commercially sharp – you can spot growth opportunities a mile away.
Strong multitasker with the ability to juggle multiple customers across time zones.
A problem-solver who thinks from first principles and is always looking to improve the way we work.
Benefits
Remote First Policy.
5 Days Working With FLEXI Hours.
Group Medical Insurance (Parents, Spouse, Children).
Group Accident Cover.
Company Sponsored Device.
Education Reimbursement Policy.
