Senior Customer Success Manager

Senior Customer Success Manager (Retail)

Scandit AMERICAS

Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.

About the Role

We are seeking a highly motivated and detail-oriented Senior Customer Success Manager to join and strengthen our Enterprise Success team. Ideally based in Bentonville, AR, you will be responsible for the overall success of one of our largest retail customers and report directly to the VP of Enterprise Success.

In this role, you will oversee and coordinate projects for a single existing client account. The ideal candidate will be responsible for strategic planning, execution, and successful delivery of initiatives that align with our clients and Scandit's objectives. This will include supporting our client in realizing specific KPIs by, e.g., driving adoption of Scandit’s patented, advanced capabilities within key client applications. This role, therefore, requires strong leadership, communication, and problem-solving skills to manage cross-functional teams and ensure client satisfaction. 

To succeed in this role, you must have a natural passion for technology, experience working in a fast-growing and innovative tech company with a high degree of autonomy, and previous exposure to the retail industry and processes. You will actively engage with various internal and customer teams, play a key part in clarifying stakeholder needs and wants, and communicate these back to influence Scandit’s product development. 

What You Will Do

• Develop and oversee programs and projects specific to the assigned client account, ensuring alignment with their goals and objectives.
• Monitor program performance, track key metrics & product usage, and report progress to both the client and senior management.
• Identify and mitigate risks, resolving issues proactively to ensure successful program execution.
• Own technical discovery and qualification for opportunities to increase customer adoption and utilization of Scandit’s products.
• Oversee technical projects ranging from the roll-out of new capabilities, software upgrades, coordination of support requests,  integrations, and rollouts of new applications and use-cases.
• Identify and present to our client how our mobile data capture and augmented reality solutions can improve current business processes.
• Influence our product strategy by effectively communicating feedback from our client and working with the product teams to develop new product features.
• Support key partners working closely with our client with product and use-case expertise.
• Coordinate cross-functional teams and facilitate effective communication between internal teams and the client.

Who You Are 

• You’re a high-performing customer-obsessed problem solver with a strong technical foundation and a strategic mindset.
• You have experience working with retail, wholesale, or grocery customers and understand their operational processes.
• You thrive in cross-functional environments, navigating between business, product, design, and engineering teams with ease.
• You bring 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management in a fast-paced tech environment and excel in understanding customer needs.
• You’re an excellent communicator, able to explain complex technical topics for stakeholders at all levels, and you possess advanced written and verbal communication skills, including presentations and proposals for both business and technical audiences.
• You’re analytical and data-driven, with a passion for understanding how technology can drive measurable business outcomes.
• You have hands-on experience working with enterprise software systems, ideally within the mobile ecosystem.
• Bachelor’s degree in Computer Science, Engineering, or related field preferred.
• Ideally based in Bentonville, AR, or Dallas, TX (with willingness to travel frequently to Bentonville).

The good stuff
Here are just some of the reasons why people choose to build their careers at Scandit: 

• An attractive individual equity plan in a high-growth company 
• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons 
• Team outings 
• Festive/end-of-year all-company celebrations 
• Your birthday off 
• Learning and development opportunities
• Top-notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Olsztyn, and Tokyo
• As well as specific benefits related to the location you are joining

We are proud to be “GREAT PLACE TO WORK” accredited in 10 countries!

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. 

Imagine the What. Build the How.

“Everybody is welcome here” - Is a celebrated component of our DNA.

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.

We help you capture every opportunity. www.scandit.com

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