Senior Customer Success Manager (Remote)

Your mission

We are seeking a Senior Customer Success Manager who will be responsible for managing relationships with Enterprise and Mid-Market customers, helping engineering teams successfully adopt and scale Codacy across their development workflows. You will work closely with engineering users, engineering managers, and platform leaders to drive product adoption, improve code quality practices, and ensure customers achieve measurable value. Acting as a trusted partner to technical stakeholders, you’ll guide customers through onboarding, expansion opportunities, and long-term success with Codacy.

What will be your day-to-day? 

• Manage a portfolio of strategic Enterprise and Mid-Market customers, ensuring long-term success and value realization with Codacy.

• Build strong relationships across engineering users, engineering managers, and technical leaders, acting as a trusted advisor and aligning Codacy with their development and quality goals.

• Develop and execute customer success and account plans that drive adoption and measurable business outcomes.

• Identify expansion opportunities by building relationships across teams and uncovering potential within existing accounts.

• Partner closely with the account management team to support renewals, growth.

• Monitor account health, proactively identify risks, and implement mitigation strategies, accompanied by weekly forecasting

• Drive product adoption through enablement, strategic guidance, and best practice sharing.

• Operate in a scalable way by leveraging automation, tooling, and AI to improve efficiency and customer engagement.

• Lead customer initiatives independently, from onboarding programs to adoption or internal improvement projects.

• Advocate for customer needs by sharing structured feedback and insights with Product and Engineering teams to help influence the roadmap.

• Support customer advocacy initiatives including case studies, webinars, and speaking opportunities.

• Contribute to the growth of the Customer Experience team by sharing best practices, mentoring peers, and supporting onboarding of new team members.

• Act as the internal escalation point for complex or high-impact customer issues.

Your profile

• Educational Background: Bachelor’s degree in Business, Computer Science, or a related field.

• Experience: 3+ years in Customer Success, Account Management, or similar roles, with experience managing enterprise or complex accounts.

• Enterprise Account Management: Experience managing complex accounts with multiple stakeholders and long adoption cycles.

• Startup Experience: Experience working in a fast-paced startup environment and comfortable wearing multiple hats.

• Technical Proficiency: Experience with technical and/or SaaS products, with the ability to understand and articulate complex concepts. Familiarity with developer tools a bonus

• AI Mindset: Comfortable leveraging AI tools and automation to improve productivity and workflows.

• Communication Skills: Strong verbal, written, and presentation skills with the ability to communicate across technical and business stakeholders.

• Ownership & Independence: Self-driven and comfortable running initiatives and managing accounts with minimal supervision.

• Attention to Detail: Highly detail-oriented with strong organisational and time management skills.

• Process-Oriented: Passion for building scalable processes and continuously improving how work gets done.

• Customer-Centric: Deep commitment to understanding customer needs and driving successful outcomes.

• Empathy & Kindness: Genuine kindness and empathy towards people at all levels of the organisation, fostering a positive and inclusive workplace culture

Why us?

• Competitive Salary. Check our salary calculator at https://www.codacy.com/careers

• Variable compensation linked to renewals, expansions and cross-sell opportunities 

• Comprehensive health insurance

• Generous learning and development budget

• Flexible holidays

• A remote first work policy (Applicants must be based in the UK or Portugal) 

We are an equal opportunity employer and encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds.