Manage client relationships and provide world-class service while gaining technical expertise, supporting privacy product suite, and interpreting data insights to drive improvements.
We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products.
In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!
Job Responsibilities
Own and manage assigned relationships within our growing portfolio of clients across North America
Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews
Capture and share product feedback with our engineering and product teams
Demonstrate an interest in gaining technical expertise related to our products and offerings
Report to the client services team to establish and meet account management goals and objectives
Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results
Staying up to date in the changing landscape of data privacy regulations
Qualifications
Significant experience working in a client-facing services role
Exceptional client management skills
Strong project management experience
Ability to manage conflicting priorities and meet deadlines
Demonstrates a high degree of initiative and ownership
Exceptional written and verbal communication skills
Ability to be flexible and adaptable in high-intensity situations
Enthusiasm for working in a cross-cultural team with clients across multiple countries
Technical & Analytical Skills
Basic understanding of digital advertising and operations
Ability to understand technical concepts and components of digital websites
Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
Experience running analyses and presenting insights back to clients in a clear and meaningful way
Nice to Have
Experience using client-facing tools such as Zendesk, Slack, and HubSpot
Experience using internal tools such as Salesforce, Planhat, and Jira
Experience with JavaScript, HTML, and CSS (strongly encouraged)
Customer-facing experience with publishers or digital media companies
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