We are looking for a Senior Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products.
In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!
Job Responsibilities
Own and manage assigned relationships within our growing portfolio of clients across North America
Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews
Capture and share product feedback with our engineering and product teams
Demonstrate an interest in gaining technical expertise related to our products and offerings
Report to the client services team to establish and meet account management goals and objectives
Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results
Staying up to date in the changing landscape of data privacy regulations
Qualifications
Significant experience working in a client-facing services role
Exceptional client management skills
Strong project management experience
Ability to manage conflicting priorities and meet deadlines
Demonstrates a high degree of initiative and ownership
Exceptional written and verbal communication skills
Ability to be flexible and adaptable in high-intensity situations
Enthusiasm for working in a cross-cultural team with clients across multiple countries
Technical & Analytical Skills
Basic understanding of digital advertising and operations
Ability to understand technical concepts and components of digital websites
Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
Experience running analyses and presenting insights back to clients in a clear and meaningful way
Nice to Have
Experience using client-facing tools such as Zendesk, Slack, and HubSpot
Experience using internal tools such as Salesforce, Planhat, and Jira
Experience with JavaScript, HTML, and CSS (strongly encouraged)
Customer-facing experience with publishers or digital media companies
Experience using AI productivity tools
Recruitment process
HR Screen (15 minutes)
Hiring Manager Interview with our Director, Customer Success United States (30 minutes)
ITW with our VP of Client Services & Global Enterprise (30 minutes)
Take-home Case Study
Case Study Presentation
Final Interview with a Founder (30 minutes)
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address
[email protected]We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Our recruitment process may involve the use of AI tools to assist in reviewing applications. Some applications may be automatically filtered based on mandatory requirements listed in this job description (e.g. language skills). All other hiring decisions are made by a member of our team.
