Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
Join our Customer Experience team as a Senior Customer Success Manager, where you’ll play a critical role in driving adoption, retention, and customer satisfaction. This is not a role for someone looking to sit back — we want a customer champion who thrives on solving complex challenges, mentoring teammates, and delivering measurable results.
You will own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management. You’ll act as a trusted advisor to customers, while also serving as an escalation point for tough challenges that require steady hands and sharp problem-solving.
This is more than account management — it’s about building partnerships that grow with your customers. You’ll collaborate with Sales and Renewals to expand accounts, surface new opportunities, and ensure customers see maximum value from Monograph. You’ll also mentor junior CSMs, strengthening our team’s expertise and scaling best practices across the organization.
Customer Success Strategy & Adoption
Customer Advocacy & Relationships
Revenue Expansion & Retention
Operational Excellence & Leadership
As a Senior CSM at Monograph, you’re not just keeping customers happy — you’re creating pathways for long-term growth, both for them and for our team. This role blends customer strategy, mentorship, and operational impact. If you’re motivated by building relationships, solving complex challenges, and making measurable contributions, this is the role for you.
Salary Range: $80,000 –$90,000 along with an annual bonus incentive, depending on experience and performance.
We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.
🎭 Innovative engineering and product culture
💰 Early-stage well-funded company
❤️ Inclusion and diversity as a company priority
And for US-based, full-time employees:
🌡 100% premium coverage on our healthcare plans for employees and their families
🦷 Dental & vision coverage for employees and families
🖥 New laptop & equipment
🏋🏻♀️ Wellness Stipend
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Senior Customer Success Manager Q&A's