About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity.  We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in. About You:

4+ years experience in a Customer Success role with a B2B SaaS company

Experience owning retention, churn rate, and upsells

Ability to identify key champions and potential areas of expansion

Self-learner and self-starter, able to become a product expert and customer advocate

Strong organizational skills and detail-oriented skills needed

Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)

Demonstrated ability to communicate both technical and business concepts

Drive long-term customer adoption through scalable onboarding with multiple departments and use cases

Proven track record of managing successful cross-functional programs that drive customer success

Ability to work cross-departmentally with internal teams such as sales, product, and support

Love for start-ups is a must! 

Benefits & Perks

Extensive health, dental, and vision benefits

Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached

Three months of fully-paid parental leave to any employee welcoming a child into their home

401k and commuter benefits

Generous stock options - we all get to own a piece of what we’re building

Regular team outings and activities

Flexible working hours and location

Monthly employee gifts

For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)