Senior Customer Success Manager, GSA

Senior Customer Success Manager, GSA

As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.

What You Will Do

• Manage and grow a portfolio of global customer accounts across platforms such as DV360, TikTok, YouTube, and Meta
• Build strong, trust-based relationships with both operational and executive stakeholders
• Drive adoption of Smartly solutions to improve customer performance, efficiency, and long-term retention
• Translate customer goals into clear success plans and measurable outcomes
• Partner with Product, Engineering, Creative, and Marketing teams to solve customer challenges and share insights that influence product development
• Act as a consultative partner by bringing industry knowledge, platform best practices, and strategic guidance to customers
• Lead commercial and strategic conversations, including business reviews, proposals, and expansion opportunities
• Contribute to internal initiatives that improve workflows, scale customer success practices, and enhance customer engagement
• Mentor peers and share best practices to support the growth of the global Customer Success team

What We Are Looking For

• Strong experience in digital marketing across paid social and Google platforms in a customer-facing role
• Proven success managing enterprise-level accounts and driving measurable business outcomes
• Deep understanding of the digital advertising ecosystem, including platforms such as Meta, TikTok, YouTube, and Google
• Hands-on experience with Smartly
• Ability to work through technical challenges and collaborate effectively with technical teams
• Experience translating complex customer goals into clear, actionable strategies
• Strong communication skills, with the ability to tailor messaging and present to senior stakeholders
• Proactive approach to problem-solving with a focus on continuous improvement
• Ability to work in a hybrid setup from the New York City office (at least 3 days per week)
• Willingness to travel for client meetings, conferences, and industry events
• Fluent in English; additional languages are a plus

What We Offer You

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more...

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD: 110,000 - 150,000