Drive customer adoption and success for Resource Guru while playing a significant role in shaping the Customer Success function as the company grows.
Type: Full time
Salary: £80k–£100k base + performance bonus + share options
Location: Remote (work from anywhere within +/- 2 hours of UK time)
Resource Guru is a blissfully simple scheduling tool that helps busy teams stay on track. We boost efficiency, improve resource utilisation, and increase project profitability - while promoting a healthy work/life balance.
We’re proud to be one of the leaders in our category, trusted by customers in over 100 countries - including top creative agencies like Publicis, TBWA, Grey, BBH, and M&C Saatchi, as well as household names like NASA, Accenture, CNN, Kraft Heinz, and the NHS. They rely on Resource Guru to manage one of their most valuable assets - their people’s time.
We’re a small, fully remote team based across the UK and Europe. We collaborate mainly via Slack, with occasional meetups to connect, plan, and celebrate. See if this is the right place for you.
This is a senior, hands-on Customer Success role at the heart of our customer relationships and retention strategy.
You’ll work directly with customers to ensure they successfully adopt Resource Guru and achieve their desired outcomes. You’ll guide best practices, drive adoption, proactively manage account health, and identify opportunities for renewals and expansion.
You’ll manage a mixed portfolio of customers, including enterprise accounts typically ranging from $10k–$250k ARR.
You’ll also play an important role internally — helping shape how Customer Success operates as we grow. This includes improving processes, and developing playbooks.
Initially you’ll report directly to Percy (co-founder) and collaborate closely with Product, Marketing, Sales, and the founders. As the company grows, it’s likely the role will transition to reporting into a Head of Customer.
We’re looking for someone comfortable with ambiguity, who enjoys building from first principles, and who can balance strategic thinking with hands-on execution in a small SaaS environment.
Your day-to-day could include (not an exhaustive list):
Customer adoption and success
Account management and revenue growth
Customer health and retention
Customer insight
Team development
AI and modern tooling
Equity Compensation
Stock options so you benefit from the company’s success
Flexible Work Hours
Flexible hours
Home Office Stipend
A home office equipment contribution upon joining (then every 3 years) - £1,000
Learning Budget
Annual training and conference allowance - £3,000
Paid Time Off
30 days paid holiday + Dec 24 - Jan 1 company holiday, Birthday off + house move day off
Wellness Stipend
Monthly health & wellbeing contribution - to be used as you see fit - £100
Resource Guru builds a resource management and scheduling software that empowers teams to manage their projects effectively and efficiently. Targeting agencies, consultants, and engineers, it provides tools for capacity planning, resource scheduling, and time tracking, all designed to enhance visibility and streamline project workflows. What sets us apart is our focus on clarity, flexibility in scheduling, and seamless integration with existing tools, ensuring teams stay on track and within budget.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Senior Customer Success Manager Q&A's