This is what it's about
Please note: You can work from our office in Berlin or completely remotely within Germany.
The possible working hours are 32 to 40 hours per week.We're RaiseNow, and we're passionate about making charitable giving more cost-efficient, donor-friendly, and successful. Our technology is supporting organisations like Save the Children International, WWF, Amnesty, UNICEF, as well countless clubs and smaller charities. Join us on this mission as our new French speaking Senior Customer Success Manager (f/m/d) to drive meaningful change!
In this role you will manage a portfolio of strategic accounts, building trusted partnerships that drive measurable success and long-term satisfaction. You guide strategic clients in creating and optimizing high-impact digital fundraising strategies while ensuring they get maximum value from RaiseNow’s tools. Your combination of digital customer journey expertise and technical know-how will enable you to make a real difference — all while contributing to a greater cause.
Your mission
As Senior Customer Success Manager (f/m/d) French speaking you will…
- Build trusted, long-term relationships and act as a strategic partner to customers in their fundraising success
- Advise and support clients in designing effective fundraising strategies and high-impact digital campaigns
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Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
- Be a go-to expert for digital fundraising, continuously learning and sharing best practices
- Proactively address technical challenges, resolve support tickets, and collaborate with internal teams to deliver creative solutions
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Analyze customer data to drive retention, spot growth opportunities, and lead renewals and account expansion
Your profile
- Several years of customer success experience in a SaaS, digital fundraising or payment service provider environment
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Technical background in the form of a university degree or relevant work experience. Bootcamps or similar are also welcome
- Experience working with programming languages, APIs, JSON objects, and concepts in payment technology is highly desirable.
- The ability to articulate technical concepts with both technical and non-technical audiences
- Strong written and verbal command of English and French (C1)
Nice to have:
- Experience working in digital fundraising
- Strong command of German or Dutch
Why RaiseNow
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social background, religion/belief, disability and age.
- A future-oriented job in a meaningful environment with an international team
- Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options all in a remote first setup
- 5 weeks paid annual leave plus additional PTO days per year with RaiseNow + your birthday as PTO
- We know that time is precious: We’re part of the pledge 1% initiative, offer sabbatical options and yearly educational leave for everyone
- Your health is important: our partner Instahelp gives you free access to psychological counselling when you're not feeling well
- The perks of joining a scaleup: short decision paths, transparent communication and regular team events + one workation per year to meet all colleagues in one spot
- An innovative working environment with a culture of transparency, trust, and mutual respect
- Project autonomy and space for personal development from the beginning
