Senior Customer Strategy Analyst

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We are building an extremely data-first Customer Strategy team within our Business Operations function at Owner. As a Senior Customer Strategy Analyst, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function. This role is 100% remote and can be based anywhere in the US or Canada. You should definitely apply if you…

Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge).

Identify inefficiencies in everyday life - and see them as exciting opportunities.

Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY

When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert."

You aren't afraid and enjoy picking up new skills and tools to problem-solve

Enjoy tinkering and testing applications for new tools like ChatGPT, Claude Code

Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn't)

Have a proven track record of collaborating effectively with cross-functional teams.

The impact you will have

Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.

Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.

Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.

Own Customer Analytics: Improve the analytics and engagement strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated workflows that enable teams to act on data without waiting for analysis.

Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most.

Who you’ll work with

Reporting Structure: This role reports to the Director of Business Operations - Customer & Product, Nali Amin

Team Collaboration: This is the most cross-functional team within Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with Customer Success.

Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake.

Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership.

What we’re looking for

4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label

Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!

You've built things - dashboards, tools, processes - not just delivered decks

You dig into root causes until you actually understand the problem, not just the symptoms

Comfortable with ambiguity; you don't need a playbook to figure out what to work on next

Experience with SaaS, marketplaces, or high-growth startups preferred

Restaurant industry experience is a plus!