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VIXXO

Senior Customer Service Representative

Chicago , United States

AI overview

Act as a key liaison for customers and service contractors, ensuring effective communication and management of service requests for facility and asset management needs.

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL.

THE ROLE

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

 WHO WILL LOVE THIS JOB

  • A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
  • A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
  • A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

TOP 3 RESPONSBILITIES

  • Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
  • Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
  • Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

 QUALIFICATIONS

  • Minimum of 1-year experience providing excellent customer service
  • Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
  • Experience with facilities maintenance is a plus.

 WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands. 

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

VIXXO

Learn more about our company and our culture at Vixxo.com We’re looking for smart, passionate, people to help us transform the fast-paced facilities management industry. At Vixxo, We Value Differences At Vixxo, we are an equal opportunity employer and "Value Differences" (it's one of our core values). We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.     *INTERNAL VIXXO ASSOCIATES* This is the external job board. Please apply in Vixxo's internal job board so that we are notified of your application. You can access the internal job board by logging into Greenhouse in MyApps or by logging into this link. 

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