Senior Customer Project Manager

Greenhouse is looking for a Senior Customer Project Manager to join our team!

Our Senior Customer Project Managers lead Greenhouse implementations for the company’s largest and most complex Enterprise customers. In this role, you will be an integral member of the Professional Services team by managing the implementation and technical services we provide to our customers that focus on operational efficiency, driving end-user adoption, and establishing repeatable processes. 

Sound like a good challenge? Read on.

Who will love this job

• An organizer – you will keep multiple projects running efficiently while balancing opposing tasks for yourself and others
• An adaptable teammate – you are comfortable handling and supporting a diverse range of professional service offerings and supporting varying team working styles
• A collaborator – you will demonstrate the ins-and-outs of project management and transfer that knowledge through the creation of standard guideline materials for Professional Services
• A proud evangelist – you will advocate for project management principles and have the ability to guide Greenhouse staff and end-users

What you’ll do

• Provide oversight for the work of team members in software implementations, solution design, integrations, data migration, and custom development as needed
• Build and maintain Enterprise project tools and processes – including project plans, risk and issue and enhancement trackers, training companions, and agenda templates to name a few!
• Support pre-sales strategizing and project planning in collaboration with Professional ServicesSolutions Architecture and Sales teams
• Assist with internal project planning and coordination as needed to support the Professional Services department
• Strategize and lead all aspects of the development, implementation, and maintenance lifecycles of multiple projects at a time
• Exercise independent judgment and discretion in determining project scope, timelines, and delivery methodology

You should have

• 8+ years of customer-facing Project Management experience 
• Experience leading complex technical projects and/or SaaS implementations
• Outstanding verbal and written communication skills
• Strong experience collaborating and orchestrating a large cross-functional team
• Knowledge of Microsoft and Google suite products
• Experience with project management tools and software, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time.

For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company.

The national pay range for this role is $102,000 -  $125,400. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

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