Senior Customer Marketing Manager

As a Senior Customer Marketing Manager at Recorded Future, you will serve as the strategic owner of our customer advocacy program — the primary focus of this role. The vast majority of your work will center on identifying, developing, and scaling the customer stories, relationships, and proof points that build Recorded Future’s credibility in the market. You will also provide support to the broader customer marketing team on campaigns, as well as retention and upsell initiatives.

You will operate as a key partner to Sales, Customer Success, Product Marketing, and Demand Generation — translating the voice of the customer into proof points that move prospects and expand existing accounts.

* Please note that this role requires working from the Recorded Future office in Boston, MA at least 3 days per week

What You’ll Do

Customer Advocacy & Storytelling (Primary Focus)

• Own and scale Recorded Future’s customer advocacy program, identifying and nurturing a pipeline of customer advocates across segments, geographies, and verticals.
• Lead the end-to-end development of high-quality case studies, video testimonials, executive quotes, and other proof-point assets that support marketing and sales motions.
• Innovate on storytelling formats — including video, social media, digital and physical events, and interactive content — to bring customer success stories to life in differentiated ways.
• Maintain and grow Recorded Future’s presence on third-party review platforms (G2, Gartner Peer Insights, etc.) through structured review campaigns and advocacy outreach.
• Source and prepare customers for speaking engagements, conference panels, webinars, and media opportunities in close partnership with Field Marketing and Customer Success.
• Build and maintain strong relationships with a growing community of customer advocates, serving as their primary point of contact and ensuring they feel valued and supported.
• Define and own the measurement framework for the advocacy program, including asset pipeline health, third-party review performance, and advocate engagement.

Customer Marketing Team Support

While advocacy is your primary ownership, you will periodically support the Customer Marketing organization on broader customer marketing campaign work. This may include:

• Contributing to upsell and cross-sell campaign execution in collaboration with Sales and Customer Success, where bandwidth allows.
• Establish and track pipeline contribution metrics for customer marketing campaigns, reporting on influenced revenue, upsell conversions, retention impact, and campaign ROI to senior leadership.
• Act as the voice of the customer within campaign strategy discussions, bringing insights from advocacy conversations and customer feedback into campaign design.

What Success Looks Like

30 Days

• Develop a thorough understanding of Recorded Future’s customer base, existing advocacy assets and advocacy program, messaging architecture, and current campaign infrastructure.
• Build strong working relationships with key stakeholders in Sales, Customer Success, Product Marketing, Legal, and Demand Generation.
• Identify immediate gaps and opportunities in the advocacy program and begin mapping the existing advocate pipeline.

60 Days

• Begin cultivating relationships with customer advocates and collecting new customer evidence.
• Develop and begin executing a 6–12 month roadmap covering advocacy asset development and third-party review campaigns.
• Support the Customer Marketing organization on at least one broader customer marketing initiative.

90 Days

• Deliver first wave of advocacy assets — at minimum one case study or video testimonial.
• Cultivate relationships with key customer advocates and develop a plan for scaling the advocate program.
• Establish a clear cadence for advocate outreach and content development.

1 Year

• Nurture a robust advocate community that drives a healthy pipeline of customer content based on business needs.
• Drive measurable growth in third-party review presence and brand credibility metrics.
• Be recognized as a strategic leader and go-to expert for customer voice across the organization.
• Demonstrate meaningful contribution to broader customer marketing initiatives through strong collaboration with the team.

What You’ll Bring

• 7+ years of marketing experience with a strong focus on customer advocacy, customer storytelling, or content marketing — with demonstrated ownership of an advocacy program or equivalent.
• Proven track record of developing and managing executive-level customer relationships and translating those relationships into compelling marketing assets.
• Deep expertise in end-to-end content development: case studies, video testimonials, executive quotes, review campaigns, and speaker sourcing.
• Experience maintaining and growing third-party review platform presence (G2, Gartner Peer Insights, etc.).
• Strong cross-functional collaboration skills — experienced in working alongside Sales, Customer Success, Marketing, and Executive stakeholders.
• Excellent storytelling, communication, and presentation skills, with a proven ability to make complex ideas accessible and persuasive.
• Familiarity with customer marketing campaigns and support of upsell, cross-sell, and retention motions is a plus.
• Self-starter who operates with a high degree of autonomy and thrives in a fast-paced, dynamic environment.
• Cybersecurity industry experience preferred.

The base salary range for this full-time position is $149,000-$209,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

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