Senior Credit and Collections Representative

VitalSource®, is hiring a Senior Credit and Collections Representative to contribute to our Finance team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will still be considered.

We are looking for a Senior Credit and Collections Representative to manage customer accounts, drive timely cash flow, and resolve escalated billing and payment issues. As a key expert on the Credit and Collections team, you’ll partner across Sales, Customer Success, Billing, and Finance to reduce risk, improve processes, and support strong customer outcomes. This role is ideal for someone who takes ownership, thrives in collaboration, and knows how to influence others toward resolution.

Key Responsibilities:

• Credit & Collections Execution
  • Manage and execute collection plans for a complex, high-dollar customer portfolio.
  • Proactively reduce past-due balances through consistent follow-up, escalation, and resolution.
  • Lead collection efforts on significantly aged or high-risk accounts.
• Escalations & Dispute Resolution
  • Own resolution of complex billing disputes, credits, and payment delays from identification through closure.
  • Partner with Billing, Customer Success, and Sales to resolve issues impacting payment.
  • Ensure disputes are accurately documented, tracked, and followed through to payment.
• Cross-Functional Partnership
  • Act as a trusted credit partner to internal stakeholders, providing guidance on risk, payment status, and next steps.
  • Lead escalations with clear recommendations, timelines, and accountability.
  • Communicate confidently with customers and internal leadership regarding payment expectations.
• Process Improvement & Reporting
  • Identify trends, root causes, and inefficiencies impacting collections performance.
  • Recommend and support improvements to credit, collections, and dispute management processes.
• Leadership & Mentorship
  • Share best practices and support training of team members as needed.
  • Model professionalism, urgency, and accountability in all interactions.

Required Qualifications:

• 5+ years of progressive experience in Credit and Accounts Receivable, including management of complex or high-dollar customer accounts and interpreting financial statements.
• 3+ years of experience that includes training and/or coaching others.

Salary Range: $55,000 to $67,000

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/  and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish