Senior Content Author - Contently

Who we are: 

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

We are seeking a Senior Content Author with proven expertise in Contently to lead and execute high-quality editorial workflows for digital brands. This role requires hands-on experience in managing multi-format content pipelines using Contently, as well as a deep understanding of content performance, editorial planning, and collaborative delivery.

Job details: 

• Location: Remote (open to candidates based in Costa Rica, Mexico, Colombia; must be able to work on a UTC-6 schedule)
• Schedule: Monday to Friday, 8:00 a.m. - 5:00 p.m. (UTC-6)
• Job Type: Fixed-term, full-time position (approximately 1 month) with potential for extension
• Language Proficiency: Professional proficiency in Spanish and English (C1 reading, writing & conversation)
• Availability: Immediate availability preferred

Key Responsibilities:

• Operate as a subject matter expert in Contently, managing all aspects of content workflow: editorial calendars, brief creation, freelancer assignment, asset uploads, revisions, and approvals.
• Drive content consistency and editorial excellence across multiple digital formats (articles, emails, landing pages, guides, etc.).
• Collaborate with content strategists, SEO analysts, UX designers, and developers to ensure content is aligned with customer journeys and marketing objectives.
• Leverage Contently Analytics to track performance of published content, synthesize insights, and recommend improvements to editorial strategy.
• Maintain structured, scalable documentation: authoring guidelines, content standards, tone of voice, editorial SLAs, and process maps.
• Enforce brand governance, messaging consistency, and SEO best practices across all content deliverables.
• Troubleshoot content delivery issues, resolve formatting or workflow gaps, and escalate platform-level bugs when needed.
• Support onboarding and upskilling of freelance or in-house content contributors within the Contently environment.
• Monitor content pipeline health and proactively identify risks or delays to publishing timelines.
  

Required Academic Background:

B.S. in Computer Science or related technical discipline, or equivalent practical experience.

Required Skills and Experience:

• 5+ years in digital content roles, including experience as a content author, editor, or strategist.
• Demonstrated professional use of Contently: content operations, editorial planning, platform workflows, and analytics.
• Experience with AEM (Adobe Experience Manager) authoring: page creation, component use, and content QA.
• Familiarity with additional CMS platforms such as WordPress, Sitecore, Contentful, Webflow or similar.
• Understanding of localization workflows and translation-ready content structures.
• Basic SEO and UX writing best practices.
• Experience managing freelance writers or external vendors.
• Familiarity with content governance models and taxonomy frameworks.
• Basic knowledge of HTML/CSS for troubleshooting formatting issues in CMS
• Familiarity with localization, translation workflows, and multi-language content structures
• Strong command of editorial workflows in content marketing or newsroom-style environments.
• Ability to synthesize marketing briefs and turn them into high-performing content deliverables.
• Skilled in writing and editing digital content with attention to SEO, readability, and audience engagement.
• Working knowledge of content analytics and reporting tools.
• Competence with editorial QA processes and governance tools (style guides, content scoring)
  
• Use of AI-assisted writing/editing tools (Grammarly, Jasper, Writer.com) in a professional context
• Exposure to Agile content production methodologies (Kanban/Scrum)
• Proficiency with collaboration tools (Google Workspace, Slack, Jira, Confluence, etc.).
• Excellent communication, documentation, and stakeholder management skills.

Nice to have

• Content Marketing Certification – HubSpot Academy or Content Marketing Institute
• SEO Content Writing Certification – Semrush Academy or Yoast
• Contently Platform Training – (internal onboarding or verified experience preferred)
• Adobe Certified Expert (AEM Sites Author) – for those with AEM exposure (nice to have)
• Google Analytics Certification – for content performance tracking
  
• Experience with version-control systems (Git, SVN, Mercurial).

Core competencies

• Cultivates innovation: generates new, better ideas and challenges the status quo.
• Collaborates: works cooperatively across teams and credits others’ contributions.
• Manages complexity: weighs pros/cons and analyzes diverse information before deciding.
• Communicates effectively: delivers clear, concise messages and encourages open dialog

How to apply: 

If you are excited about creating impactful solutions with a passionate team, please submit your résumé outlining relevant experience and why you’re the ideal fit for this role.