Senior Content Author - Contentful

Who we are: 

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

We are looking for a Senior Content Author with proven expertise in Contentful to lead and execute editorial operations for digital experiences. You’ll manage complex content workflows, collaborate across teams, and ensure consistent, high-quality content aligned with digital marketing objectives.

Job details: 

• Location: Remote (open to candidates based in Costa Rica, Mexico, Colombia; must be able to work on a UTC-6 schedule)
• Schedule: Monday to Friday, 8:00 a.m. - 5:00 p.m. (UTC-6)
• Job Type: Fixed-term, full-time position (approximately 1 month) with potential for extension
• Language Proficiency: Professional proficiency in Spanish and English (C1 reading, writing & conversation)
• Availability: Immediate availability preferred

Key Responsibilities:

• Operate as a Contentful subject matter expert, managing structured content workflows including content model usage, entry creation, asset linking, versioning, localization, publishing, and QA.
• Drive consistency, scalability, and editorial quality across multi-format digital content (e.g., landing pages, articles, guides, in-app copy, and email modules).
• Collaborate with content strategists, developers, UX designers, and SEO teams to ensure content structure supports both user experience and business objectives.
• Use Contentful’s environment and localization features to manage multi-language, multi-market content pipelines.
• Leverage structured content to enable omnichannel publishing through APIs (GraphQL/REST), supporting headless front-end architectures.
• Maintain and evolve editorial documentation: content models, naming conventions, field validations, governance rules, publishing SLAs.
• Enforce brand consistency and SEO optimization at the structural level: fields, metadata, tagging, and taxonomy.
• Troubleshoot issues related to rendering, formatting, broken references, or integration failures with frontend or API endpoints.
• Train, support, and onboard internal stakeholders or external contributors in Contentful’s authoring interface, permissions model, and best practices.
• Monitor content pipeline health and proactively flag risks or blockers across Contentful environments or workflow transitions.
  

Required Academic Background:

B.S. in Computer Science or related technical discipline, or equivalent practical experience.

Required Skills and Experience:

• 5+ years in digital content production, editorial operations, or structured content authoring roles.
• Demonstrated professional use of Contentful, including content modeling, entry creation, asset management, publishing workflows, localization, and environment control.
• Experience using Contentful’s API capabilities (GraphQL/REST) in collaboration with development teams.
• Understanding of headless CMS principles: separation of content and presentation, reusability, structured taxonomy.
• Experience with AEM (Adobe Experience Manager) authoring: page creation, component use, and content QA.
• Familiarity with additional CMS platforms such as WordPress, Sitecore, Contently, Webflow or similar.
• Understanding of localization workflows and translation-ready content structures.
• Basic SEO and UX writing best practices.
• Experience managing freelance writers or external vendors.
• Familiarity with content governance models and taxonomy frameworks.
• Basic HTML/CSS skills for troubleshooting content rendering issues.
• Solid grasp of SEO and UX writing principles applied to structured content.
• Experience managing freelance writers or external content contributors.
• Familiarity with content governance frameworks: tone of voice, scoring models, brand style guides.
• Competent in content QA, metadata management, and editorial performance tracking.
• Exposure to Agile content production methodologies (Kanban/Scrum)
• Proficiency with collaboration tools (Google Workspace, Slack, Jira, Confluence, etc.).
• Excellent communication, documentation, and stakeholder management skills.

Nice to have

• Content Marketing Certification – HubSpot Academy or Content Marketing Institute
• SEO Content Writing Certification – Semrush Academy or Yoast
• Contently Platform Training – (internal onboarding or verified experience preferred)
• Adobe Certified Expert (AEM Sites Author) – for those with AEM exposure (nice to have)
• Google Analytics Certification – for content performance tracking
  
• Experience with version-control systems (Git, SVN, Mercurial).

Core competencies

• Cultivates innovation: generates new, better ideas and challenges the status quo.
• Collaborates: works cooperatively across teams and credits others’ contributions.
• Manages complexity: weighs pros/cons and analyzes diverse information before deciding.
• Communicates effectively: delivers clear, concise messages and encourages open dialog

How to apply: 

If you are excited about creating impactful solutions with a passionate team, please submit your résumé outlining relevant experience and why you’re the ideal fit for this role.