Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.
This role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients.
Job Description
Lead technical and operational needs of global clients, ensuring adherence to SLA and service quality metrics.
Analyse incidents, perform root cause analysis, and implement permanent fixes or workarounds
Contributes to the rollout of Model N product features for the customer, which can include custom refactoring, data migration, configuration, testing, and deployment
Collaborate with functional SMEs and infrastructure teams to ensure issue resolution
Configure application and interfaces according to the client specifications
Contribute to the design, development, and testing of system interfaces.
Provide technical and operational support for deployed solutions, including troubleshooting and performance optimization
Provide technical support to the team by developing and optimizing complex SQL queries to meet business requirements
Guide team members in troubleshooting and resolving technical issues efficiently
Prepare and maintain technical documentation, configurations, and standard operating procedures
Continuously identify opportunities for process improvement and automation
Job Qualification
Bachelor’s degree in computer science or related discipline
4+ years of experience in software development & delivery of enterprise software implementations using Java/J2EE technologies and Oracle
Ability to work independently or in a team environment and effectively meet project deliverables on time
Strong debugging and troubleshooting skills across all application tiers — UI, API, and database
Strong problem-solving skills
Excellent communication skills
BE/BTech or ME/ MTech.
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
