Senior Consultant (m/f/d) – Salesforce Functional (Sales, Service & Commerce)

Why we are looking for support

We’re looking for experienced Salesforce consultants with a strong consulting mindset and a deep understanding of how companies sell, serve, and grow. As a Senior Functional Consultant, you’ll help international clients design and deliver Salesforce programs across Sales, Service, and Commerce—focusing on real outcomes, not just implementation checklists.

You’ll take ownership of functional design, lead workshops with business and IT stakeholders, and collaborate across delivery streams in multi-country programs.

• High-impact client programs focused on commercial growth and execution
• An environment that values structure, ownership, and delivery excellence
• A team that blends industry knowledge with hands-on consulting skills
• Opportunities to grow into solution architect, stream lead, or engagement manager roles

Your tasks

• Lead functional solution design across Salesforce Sales Cloud, Service Cloud, and B2B Commerce

• Facilitate workshops to capture requirements and define user journeys, data flows, and process models

• Translate business needs into functional designs and user stories—grounded in scalable, value-driven architecture

• Collaborate with solution architects, developers, and test leads across global delivery teams

• Support system configuration, testing, deployment planning, and user enablement

• Contribute to proposals, client demos, and solution planning in pre-sales cycles

Requirements

• 5–8+ years of experience in CRM or commercial process transformation

• Proven track record working as a functional lead or business analyst in Salesforce Sales, Service, or Commerce projects

• Hands-on experience running client-facing workshops and designing scalable CRM solutions

• Understanding of lead-to-order, service lifecycle, or digital commerce processes

• Experience in structured delivery environments or large consultancy setups

• Fluent English; other languages (e.g. Greek, German, French) are a plus

• Delivered Salesforce-based commercial solutions in a consulting environment

• Experience working in or with large international consultancies (e.g. Deloitte, Accenture, PwC, Capgemini, or similar)

• Worked across multi-country project settings, navigating both business and IT stakeholder landscapes

Nice to Have

• Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, B2B Commerce Admin)

• Experience in industries such as Consumer Goods, Retail, Manufacturing, or Life Sciences

• Familiarity with CRM-related integrations (e.g. SAP, CPQ, marketing automation)