From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
By joining our rapidly growing post-production support team,you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.
What You'll Do:
Provide post-production support and enhancement services to both large multi-billion-dollar enterprises and emerging growth companies
Manage client relationships and effectively resolve client support requests, ensuring their satisfaction and success
Configure, set up, and provide ongoing Coupa administration for clients, ensuring optimal system performance and efficiency
Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs, contributing to our clients' continuous improvement.
Create new dashboards, save searches, and design custom workflows
Manage users, roles and permissions, KPIs/Metrics, custom reports and fields
Serve as a Coupa subject matter expert, integrating Coupa with various applications and providing valuable insights and guidance to clients
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
Conduct client trainings within Coupa modules when necessary
Effectively communicate with clients, providing project updates, configuration recommendations, and sharing Coupa best practices to optimize their business operations
What You'll Bring:
3+ years of consulting and/or relevant industry experience with functional/technical proficiency with implementation or integration of at least one module within a financial system solution (i.e. Coupa, Workday, SAP, NetSuite, Ariba, etc.)
Strong business acumen, with a functional understanding of core accounting processes, organizational structure, GL, departments, classes, legal entity/subsidiaries, order to cash, procure to pay, record to report, and more
Ability to prioritize requests by level of urgency, scope, complexity, and team availability
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
Proven experience managing multiple concurrent projects and demonstrated strong organizational and time management skills
The ability to create and effectively communicate end-to-end solutions to technical teams, bridging the gap between business requirements and technical implementation
Qualifications:
Bachelor’s degree in Information Systems, Information Technology, Finance, Accounting, or similar discipline
Coupa certification preferred
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
