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49 Solutions

Senior Computer Support Specialist

Ottawa , Canada

AI overview

This role involves designing secure data transfer solutions and ensuring interoperability between classified and unclassified domains within federal government IT systems.

49 Solutions is seeking a Senior Computer Support Specialist to provide advanced technical support services for our client in the Federal Government sector.

Overview:
The role contributes to the design, coordination, and implementation of secure data transfer solutions within the Compute Hub, enabling one-way data movement between Google Cloud and CSNI environments. It also supports interoperability between classified and unclassified domains, while adhering to engineering standards and ITIL-based change management practices.

Requirements

  • Minimum Requirements:
    • Certificate, diploma, or degree in computer science (or related field) from a recognized Canadian post-secondary institution
    • Minimum 24 months of relevant computer support or technical experience
    • Must clearly demonstrate 10 years' experience within the past 15 years, in deploying and supporting enterprise-level IT systems, including server-based applications.
    • Must clearly demonstrate five (5) years’ experience in implementing complex security controls and participating in system change management within the Government of Canada.
    • MUST hold a valid Secret Security clearance
  • Typical Duties May Include:
    • Coordinating emerging technology application specifications
    • Acting as a liaison between vendors, technicians, and end-users
    • Providing user training and technical support for emerging technologies
    • Reproducing and resolving technical issues
    • Implementing and advising on complex security requirements
    • Supporting network, system, and Internet-related issues
    • Maintaining logs of problems and solutions
    • Designing and deploying server-based systems and applications
    • Participating in department-wide system upgrades
49 Solutions

At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the consultants they expect and the value they deserve.The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.

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