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Zopa
Zopa

Senior Compliance Manager (1st Line of Defence)

London, United Kingdom
Full-Time
Hybrid

TLDR

Join a dynamic compliance team at Zopa, driving change across multiple financial products while fostering a culture of compliance and effective risk management.

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!  We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.  If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife A day in the life:

You will report into senior risk leadership and work closely with a range of stakeholders to ensure the business operates within risk appetite through the application of appropriate and proportionate controls. 

  • You are able to effectively communicate complex regulatory requirements into digestible, practical language for key stakeholders. 

  • Provide expert, pragmatic regulatory advice and support across products, customer journeys, operational processes and new initiatives. 

  • Review and advise on financial promotions and broader customer communications, while identifying opportunities to enhance and streamline review processes. 

  • Act as the compliance subject matter expert on business projects and represent compliance at relevant business committees & forums. 

  • Lead in defining solutions in response to risks which are i) smart and proportionate, ii) sustainable and iii) considered (i.e. not just plugging a gap but taking a holistic view of the issue at hand and considering what is needed to uplift the risk environment)  

  • Drive education and awareness of compliance, conduct and regulatory risk management practices across the business. 

About you:
 

 

  • You'll be an experienced compliance professional with a strong understanding of the FCA’s handbook, key regulatory requirements and approach to principles-led regulation consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable. 

    • Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise. 

    • A strong understanding of Consumer Duty and how this underpins regulatory guidance is essential. 

    • Experienced in leading the design and execution of compliance-led reviews. 

    • Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices. 

    • A pragmatic, outcome-oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business. 

    • A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to balance business objectives with compliance.  

    • Acts as a trusted source of knowledge and point of contact for colleagues across the business, including first and second line teams. 

    • Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business. 

    #LI-LK1

    At Zopa we value flexible ways of working.
    We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
     
    You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

    *Subject to having the right to work in the country of choice

    Diversity Statement
    Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 
    Zopa
    Zopa

    Zopa is a financial technology company that began as the first peer-to-peer lending platform in 2005 and evolved into Zopa Bank in 2020. It focuses on delivering customer-centric financial solutions that empower individuals to manage their finances more effectively.

    Founded
    Founded 2005
    Employees
    201-500 employees
    Industry
    Diversified Financial Services
    Total raised
    $190M raised
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    Senior Compliance Manager
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