Senior Community Manager

• Monitoring and analyzing performance across key community and social media channels to identify what drives player engagement and content resonance, detect underperforming approaches early, and translate insights into clear, actionable recommendations for optimizing initiatives, formats, and communication.
• Providing oversight and support for community and social media activities across platforms, with hands-on involvement when it adds value or is required by the situation.
• Tracking and analyzing player sentiment around updates, events, and high-risk changes to identify emerging trends, risks, and opportunities, detect early signals, and highlight potential reputational, engagement, or communication risks.
• Synthesizing qualitative feedback from comments, discussions, UGC, and player reports into structured insights, recurring themes and patterns, and clear, actionable recommendations for the Community Lead and relevant stakeholders.
• Supporting the optimization of community initiatives through creative collaboration, data-informed planning, and post-activation evaluation.
• Acting as an insight and consultation partner for the Community Lead, Community Managers, and cross-functional stakeholders by delivering clear, actionable reports, summaries, and ad hoc deep dives.
• Conducting competitive and market analysis by monitoring how other games and studios engage their communities, monitoring competitor actions, and identifying best practices and opportunities.

• 5+ years of professional experience in Community Management, Communications, Social Media, or related roles, preferably within the video game industry and live game environments.
• Proven experience managing player communities across multiple platforms, with strong understanding of platform-specific dynamics and effective engagement practices.
• Hands-on experience with industry-standard tools for community management, social media publishing, and analytics, using data to inform decisions and recommendations.
• Strong data-driven and analytical mindset, with experience gathering and interpreting quantitative performance data and qualitative community feedback, and translating insights into actionable recommendations and narratives.
• Ability to deliver clear, structured reporting, including summaries and deep dives, tailored to different audiences with a focus on relevance and actionability.
• Strong understanding of the video game ecosystem and player expectations, including how communities respond to live updates, events, ongoing development, and sensitive situations, combined with genuine passion for games and player communities.
• Excellent written and spoken English skills, enabling confident communication in an international environment with global teams and diverse player communities.

Interpersonal skills:

• Flexibility and adaptability in a live environment, with strong time management and prioritization skills and comfort switching context as needed.
• High level of ownership and accountability, with the ability to work independently and demonstrate reliable follow-through in day-to-day work.
• Proactive mindset, with the ability to initiate and drive actions, identify next steps, and maintain momentum across initiatives.
• Ability to combine analytical and creative thinking, applying attention to detail and data-informed problem-solving while actively contributing to idea development and ideation.
• Strong collaboration and team-player skills, with the ability to work effectively and constructively across cross-functional teams toward shared goals.
• Strong player-focused mindset, with genuine care for player communities and an understanding of player needs, motivations, and long-term trust.
• Ability to provide constructive feedback and mentor other Community Managers, supporting their growth, knowledge sharing, and maintaining a consistent quality bar across the team.

Nice to have:

• Experience working on released or live-service titles, including post-launch support, updates, and long-term community engagement.
• Experience collaborating with international teams or global player communities.
• Familiarity with competitive and market analysis in the games industry, including tracking competitor community strategies and activations.
• Knowledge of regional gaming landscapes, languages, or platforms relevant to Techland’s player base.

What we offer:

• A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
• A constant stream of company newsletters, PR & project updates so you will always be in the know.
• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space).