Senior Community Engagement Manager

The Community You Will Join

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security.  As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

The Difference You Will Make

The Airbnb team is looking for a Senior Community Engagement Manager to build and lead a Regional Host Community strategy. You will help implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global strategy.

You will partner with the central Host Community team, the Commercial (revenue and sales ops) team, Public Policy, Communications, and other partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.

You will foster shared virtual and physical gatherings that build Host-to-Host connection and learning, while also strengthening the Host community’s sense of connection and partnership with the Airbnb team. 

The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.

A Typical Day

Overall:

• Act as the primary bridge between the local Airbnb team and a regional Host Community, coordinating and prioritizing cross functional activities that entail community action.
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across <territory>

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person

Community Impact: 

• Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so. 
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback 

Your Expertise

• 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes. 
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset 
• Highly autonomous and self-driven 
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.