Senior Commercial Counsel

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI.

The future of work is here, and it's at Cresta.

About the Role:

We are seeking a Senior Commercial Counsel to join our growing legal team as a key strategic partner to the business. This is a high-impact role for a seasoned, business-minded attorney who thrives in fast-paced, high-growth environments and wants to help shape how legal supports scale at an AI-first company.

As a senior member of the legal team and our third counsel hire, you will take ownership of Cresta’s commercial contracting function while serving as a trusted advisor to Sales, Finance, Product, Security, and Customer Success leaders. You will play a critical role in enabling revenue growth, managing risk, and building durable legal infrastructure that scales with the company.

This role offers significant visibility, autonomy, and the opportunity to influence both strategy and execution across the organization.

What You’ll Do:

• Lead and independently negotiate, draft, and advise on complex commercial agreements, including MSAs, NDAs, SOWs, order forms, channel and reseller agreements, and strategic enterprise deals
• Act as a senior legal partner to Sales and Revenue leadership, balancing risk management with deal velocity and customer experience
• Provide expert guidance on data privacy, security, and regulatory matters, including GDPR, CCPA, and evolving global privacy frameworks relevant to AI and SaaS businesses
• Partner cross-functionally with Product, Security, Finance, and Operations to support product launches, go-to-market initiatives, and customer commitments
• Design, build, and continuously improve scalable contracting processes, templates, and negotiation playbooks to increase efficiency and consistency
• Help drive broader legal initiatives including compliance programs, policy development, and legal operations improvements
• Support a diverse range of legal matters beyond commercial work, including vendor agreements, employment matters, product counseling, and corporate governance, as needed
• Serve as a mentor and thought partner within the legal team as it continues to grow

What We’re Looking For:

• J.D. from an accredited law school and admission to practice in at least one U.S. jurisdiction
• 7–10+ years of legal experience, with deep expertise negotiating sophisticated commercial technology agreements
• Significant in-house experience at a SaaS, AI, or high-growth technology company strongly preferred
• Strong command of data privacy, security, and regulatory frameworks impacting modern tech businesses; privacy certifications (CIPP, CIPM, or similar) are a plus
• Proven ability to operate as a strategic, business-oriented advisor—not just a contract reviewer
• Exceptional communication, negotiation, and stakeholder management skills, with confidence working directly with senior leaders
• Highly organized, adaptable, and comfortable managing multiple priorities in a fast-moving environment
• Self-directed and solutions-oriented, with a bias toward ownership and impact

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Compensation for this position includes: Base Salary + Equity.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

Important Recruiting Notice

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.

If you are uncertain whether you have been contacted by an official Cresta employee, please reach out to [email protected].