Senior Commercial Analyst

Office location: Cambridge, UK – This position offers flexible working options, including predominantly remote work. Applicants should be based (or willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.

Does your ability to manipulate numbers mean you create meaningful analysis? If so, this role is just for you!

As a Senior Commercial Analyst, you will support insight-led decision making to optimise revenue, pricing, product performance, and long-term player value across the RuneScape franchise. Acting as a trusted partner to Product, Finance, and Leadership teams, you’ll translate complex data into clear commercial insights, build scalable reporting and forecasting solutions, and evaluate initiatives to inform strategic direction.

What you’ll be doing:

• Providing actionable commercial insights to address key strategic and operational business questions.
• Tracking, reporting, and analysing revenue performance, product performance, pricing effectiveness, and commercial KPIs through ad-hoc analysis and automated reporting.
• Analysing transactional data using database queries, spreadsheet models, BI tools, and statistical methods.
• Evaluating pricing changes, promotions, and product initiatives, providing clear recommendations based on measurable commercial impact.
• Identifying revenue opportunities and risks through cohort, lifecycle, and value-based analysis.
• Supporting forecasting, budgeting, and scenario modelling to inform business planning.
• Collaborating with Product, Finance, and Leadership teams to translate commercial questions into clear, impactful analysis.
• Presenting conclusions to business stakeholders in a clear and practical way to support decision-making.
• Partnering with Data Engineering on data requirements to ensure high-quality, reliable reporting.

What we’re looking for:

• Proven experience in a commercial analytics or revenue analytics role within a data-driven environment.
• Strong understanding of commercial performance metrics such as revenue, margin, ARPU, LTV, and forecasting principles.
• Demonstrable ability to translate data into actionable insights and present them effectively.
• Working skill in SQL and a statistics language (e.g., Python or R).
• Experience using dashboarding tools such as Tableau or Power BI.
• Experience automating data processes to improve efficiency, manual effort and reporting reliability.
• Proficiency with Microsoft Excel.
• Strong analytical thinking with experience assessing digital products and business performance drivers.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:

We are Jagex: The RuneScape Company. Home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape, has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.

As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025, representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.

Headquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission: To shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences that inspire our communities.
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.

Join us. The next era of RuneScape and the next chapter of Jagex: The RuneScape Company starts now.

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability. If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.