About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Senior Collections Manager’s primary function is to create, implement, and monitor collections strategies, processes, and reporting to improve delinquency. The Senior Collections Manager will be responsible for managing collections staff members and oversee the performance of internal and external collectors and collections processes to ensure the collections department is able to continually reach department and companywide business goals.
Essential Job Duties and Responsibilities:
Create and implement collections strategies to decrease the amount of delinquent loans for both internal and external collections departments
Oversee and manage both internal and external collections staff members to ensure collections and company policies, procedures, and strategies are followed
Monitor and prepare reports on collections performance for both internal and external collections departments
Address and mitigate collections related escalations and incidents for both internal and external collections departments
Oversee, manage, and audit collections strategies, processes, and reporting to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved
Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance
Required Skills, Knowledge and Abilities:
Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Minimum 3 years of call center management experience
Advanced proficiency with computer functions with MS office suite strongly preferred
Ability to lead or manage 10-15 high performing front line representatives
Exceptional communication skills including verbal, written, one-on-one and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem-solving skills
Goal oriented focusing on both short and long term visions
Understanding of good collection practices and procedures
High School Diploma or GED Required
Bilingual preferred (English/Spanish)
Compensation: $105,000 - $120,000 annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
