Senior Cloud Support Operations Engineer II

About the Role: 

Strategy is seeking a Senior Cloud Support Operations Engineer II with extensive hands-on experience in AWS, Azure, and GCP to elevate our cloud support operations, ensure high service availability, and support scalable cloud deployments. This role leads incident response efforts, mentors team members, and collaborates across departments to maintain and evolve our cloud platforms. 

As a key player in the Cloud Product Specialist team, you will be responsible for maintaining, upgrading, and automating solutions to support the security and stability of Strategy’s cloud environments. You will also manage tooling, work closely with software development teams, and continuously look for opportunities to improve reliability and efficiency. 

Key Responsibilities: 

• Lead and coordinate incident response across cloud platforms, working with DevOps, Security, and Engineering teams. 

• Collaborate on designing resilient, scalable cloud infrastructure and operational workflows. 

• Own and manage complex, cross-team cloud service issues and proactively drive resolution. 

• Build and maintain automation solutions using tools like Python, Ansible, Jenkins, PowerShell. 

• Work with Docker/Kubernetes to support containerised application environments. 

• Provide direct support for customer upgrades, escalations, and strategic implementations. 

• Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements. 

• Partner with development teams to improve the reliability, observability, and performance of backend systems. 

• Design and implement automated testing for deployment pipelines and services. 

• Champion cloud best practices and standards across support and engineering teams. 

• Document processes, train others, and promote a culture of continuous improvement and knowledge sharing. 

• Communicate effectively across time zones and global teams. 

Qualifications: 

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related field. 

• 10+ years of IT customer service experience, with a strong focus on customer success and satisfaction. 

• 5+ years of hands-on experience with cloud technologies, primarily in AWS and Azure; GCP experience is a plus. 

• Strong scripting/automation skills using Python, PowerShell, Ansible, and tools like Jenkins. 

• Experience managing and troubleshooting Linux (RedHat, Amazon Linux) and Windows systems. 

• Proficiency in cloud networking, infrastructure, identity management, and monitoring tools. 

• Hands-on experience with CI/CD pipelines and Infrastructure-as-Code (Terraform, Ansible, CloudFormation). 

• Demonstrated ability to lead complex troubleshooting efforts and resolve critical incidents efficiently. 

• Excellent documentation, communication, and mentorship skills. 

• Ability to support customers between 8:30 AM – 6:30 PM EST. 

• Willingness to work from the HQ office in Washington, DC, five days a week. 

Preferred Qualifications: 

• Cloud certifications such as AWS Certified Solutions Architect, Azure Administrator Associate, or GCP Cloud Engineer. 

• Experience supporting multi-tenant cloud environments. 

• Exposure to micro services and server less architecture. 

Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600.

Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].