Senior Client Success Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager will be a key member of the Client Services team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution.  The Senior Client Success Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies. 

RESPONSIBILITIES

• Manage client budget and forecast processes.  
• Work with client to plan and execute a wide range of campaigns across addressable channels.  
• Ensure compliance with SLAs.  
• Evaluate opportunities to grow the scope of services and tools. 

What you will do: 

• You will be the “connector” between Zeta and the client in order to maintain and grow the business relationship.  
• Adapt quickly to the client’s business model and culture in order to consult and advise them with expertise. 
• Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical 
• Demonstrate critical thinking/problem solving skills to frame a situation/concept 
• Communicate effectively downward, laterally and upward  
• Balance company, team, and personal achievement 
• Establish and build deep rooted client relationships across multiple levels 
• Spearhead projects and facilitate cross-functional team communication 
• Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns 

REQUIREMENTS 

• 5-7 years’ experience in account management or a client-side marketing department with deep experience with: 
  • Email/Digital marketing 
  • Customer journey development 
  • Multi/Omnichannel marketing 
  • Campaign management 
• Superior presentation skills/PowerPoint storyboarding 
• Adept at problem solving 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $90,000 - $105,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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