Senior Client Relationship Representative

Please note this role is exclusively field based meeting customers at their premises.

Are you a dynamic business development professional passionate about empowering the world of e-commerce payments with leading payments technology? Do you thrive in a fast-paced pioneering environment where you can make a real difference and be a key part of viva.com's growth plans?

About viva.com:

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment  acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe.

Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

Client Relationship Representative - eCommerce are responsible for promoting company’s eCommerce services while providing merchants with the necessary support to ensure business continuity and optimal service usage.

Key Responsibilities:

·       Promote company’s eCommerce payments technology services;

·       Assist merchants with verification and activation processes;

·       Monitor and analyze portfolio performance;

·       Provide remote support and consultation for existing customers;

·       Perform scheduled and self-initiated activities;

·       Ensure new merchants in the assigned portfolio complete registration;

·       Enter and maintain up to date client information into the company's database and keep records with relevant data;

·       Analyze market trends and customer feedback to refine strategies;

·       Support existing merchants in maintaining active usage;

·       Escalate issues by opening cases for problems beyond their resolution scope;

·       Present product features and benefits to clients in a compelling manner.

Requirements

What we look for:

• 5+ years of experience in business development within a fast-paced environment to mid-sized retail / hospitality (Horeca) business verticals;
• Retail or hospitality specific SaaS solutions experience;
• Understanding of financial products / services features and advantages;  
• Experience in working with Customer Relationship Management (CRM) systems; 
• Outstanding negotiation skills; 
• Strong organizational and diary management skills; 
• Resiliency and the ability to handle objections; 
• The ability to deal with a diverse client base;  
• Computer literacy & tech mindset;  
• Fluent in German with business level English.   

Benefits

• Bonus, capped at an additional 18 months salary per annum.
• Private medical health insurance.
• Allowances to cover the use of car, mobile and laptop.
• A diverse multi-cultural working environment.
• Opportunity to build an opportunity from the ground up.