Senior Client Relations (f/m/d)

Set up and refine the overall architecture of how justtrack manages and scales its client relationships. You define the "gold standard" for our account management processes.

Lead the end-to-end onboarding of new partners, ensuring they integrate seamlessly with the justtrack platform and see immediate value.

Act as the primary point of contact for medium to large enterprise clients, navigating conversations from UA Managers to technical Lead Developers.

Proactively identify growth opportunities within your portfolio to drive expansion revenue and maximize the lifetime value of each partner.

Analyze complex performance data to provide actionable recommendations, ensuring a balance between client satisfaction and our internal business logic.

Use CRM and ticketing systems to bridge the gap between client needs and our product/tech teams, ensuring technical issues are resolved with the right priority.

You have a proven track record working in a SaaS environment; you understand subscription lifecycles and the importance of retention.

Minimum 4+ years in Account Management or Customer Success, ideally within the mobile ad-tech or gaming ecosystem.

You are comfortable using CRMs (e.g., Salesforce/HubSpot) and ticketing systems (e.g., Jira/Zendesk) to manage workflows.

You are a master of Google Sheets and can translate raw data into a compelling growth story.

You have a deep understanding of business logic.

Fluent in English; German language skills are a bonus.