Senior Client Monitoring Specialist

The Senior Client Monitoring Specialist is a subject matter expert within the Client Monitoring function. You will perform advanced reviews of client activity, guide others through complex cases, and ensure ongoing client due diligence processes are executed to a high standard. You will lead by example, provide second-line review for escalations, and contribute to training and capability uplift within the team. Your expertise will ensure OFX remains compliant, efficient, and customer-focused in managing client risk.

What you’ll do:

• Conduct reviews for periodic and trigger-based KYC refreshes, ongoing enhanced due diligence cases, and complex client escalations.
• Review and resolve inbound and outgoing payment sanctions alerts, ensuring compliance with applicable screening regulations.
• Act as an escalation point for Client Monitoring Specialists, providing guidance and oversight on complex or sensitive cases.
• Manage requests for information (RFIs) from banking partners, ensuring timely and accurate responses.
• Identify trends and emerging risks through analytical review and contribute to process or control enhancements.
• Mentor and support team members through feedback, knowledge sharing, and on-the-job coaching.
• Support the Team Lead in quality control checks and continuous improvement initiatives.
• Maintain a customer-centric approach, ensuring all interactions reflect care, accuracy, and respect.

What you bring:

• More than 3 years’ experience in AML/CTF, client due diligence, or financial crime monitoring teams within financial services.
• Proven expertise in conducting periodic reviews and enhanced due diligence.
• Demonstrated ability to review and guide others on complex cases.
• Experience supporting or mentoring colleagues in a regulated operations environment.

• Familiarity with transaction monitoring and KYC systems and tools. Strong Risk-Based Approach and Regulatory Awareness
• Demonstrated Ability to Think Critically and Analytically
• Excellent Communication and Collaboration Skills
• Mentorship and Coaching Abilities
• Sound Judgement in Escalation and Decision-Making
• Customer Focused and Empathetic

The salary range for this position is $70,000.00 - $80,000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus.

We also offer a flexible hybrid working model where employees typically work 1-2 days from our Toronto or Edmonton office.

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#Li-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.