Senior Client Manager

Work on exciting public sector projects and make a positive difference in people’s lives. At Zaizi, we thrive on solving complex challenges through creative thinking and the latest tools and tech. 

As Senior Client Manager for National Security, you’ll play a key role in building relationships with National Security Clients, identifying and developing opportunities and ensuring sustainable and efficient delivery processes within the organisation. 

Key responsibilities include:

• Managing a diverse portfolio of National Security clients
• Identifying and developing opportunities for growth
• Overseeing and contributing to project delivery

Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do – if that sounds like you, you'll fit right in!

These are the expected objectives for this role. We are happy to discuss this further during the interview process with the successful candidate.

Requirements

As a Senior Client Manager in NS we are looking for someone who has experience of:

• Client and Stakeholder Partnership: Act as a strategic partner to clients, building and nurturing strong, long-lasting relationships at all levels. You will have an intimate understanding of the National Security landscape and client set, be adept at identifying opportunities for growth and  able to manage stakeholder expectations, facilitating seamless communication between technical and non-technical teams.
• Project Delivery: You’ll have experience of working on and delivering projects for National Security clients from either a consulting, business analysis or project management perspective.
• Commercial and Financial Insight: As part of the National Security team, you’ll be responsible for  the commercial success of your key accounts, overseeing profitability, communicating value, and identifying growth opportunities. You will be instrumental in the creation of business cases and ensuring optimal value is derived from contracts and supplier relationships.
• Team Dynamics and Leadership: A strong team player, you’ll be  a champion for positive team culture, identifying and proactively addressing issues within team dynamics, coaching individuals and teams,  fostering an environment of continuous improvement and collaboration.
• Continuous Improvement and Innovation: You will drive new-thinking and continuous improvement across  our teams. This includes leveraging customer feedback to enhance our services and proactively identifying opportunities to educate, upskill, and support client teams in realising their digital ambitions.
  
  
  Requirements
• Business Development. Identifies and pursues new strategic opportunities for business growth. Develops and presents compelling business cases and negotiates at a senior level to secure new revenue streams and partnerships
• Customer Relationship Management. Cultivates and maintains high-level relationships with clients and stakeholders. Acts as the primary escalation point for key National Security clients, ensuring client satisfaction and alignment with their long-term strategic goals
• Experience in translating complex technical terminology and processes to clients with varying levels of digital fluency

You don’t meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!

The role will require the Client Manager to hold a eDV level security clearance.

Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 10+ years continuously.

Interview Process:

1st stage:

Initial phone screening done by a member of the recruitment team

2nd stage:

Capability interview, this stage evaluates your Client Management expertise and experience.

Final Stage:

10-15 min presentation and a panel interview where multiple people from different departments ask you questions.

Salary: £75,000-£105,000

Benefits

Compensation

• Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
• Protection: Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• Service & Community: We support those who serve. 10 paid days for Reservist Military Service.

Work / Life Balance

• Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back: 2 paid volunteering days per year.

Development & Growth

• Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
• Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
• Support: Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

• Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.

For further information contact: [email protected]

Nat Hinds: Head of Talent

Kayla Kirby: Talent Acquisition Specialist