Senior Client Manager - #34651

If you’re looking for career progression, creativity, and the chance to work with global brands in the exciting world of short-form video—this is a rare opportunity.

Company Profile:

Our client is a fast-growing short-form video agency based in Singapore, working with global brands to create high-performing content for TikTok, Instagram Reels, YouTube Shorts, and LinkedIn. They specialize in authentic creator-led storytelling through User-Generated Content (UGC) and Employee-Generated Content (EGC) that builds trust and drives measurable engagement.

Despite bring a small, agile team, their work reaches international audiences and is trusted by Fortune 500 companies across industries such as technology, logistics, B2B, and professional services. They partner with brands not just as content creators, but as strategic growth partners, delivering campaigns that are creative, effective, and built for impact.

They value excellence, ownership, and innovation. The team moves fast, thinks strategically, and holds a high standard for creativity and client success. Their culture rewards people who take initiative, solve problems, and bring smart ideas to the table. This is an environment for individuals who want to grow quickly, do meaningful work, and be part of a team shaping the future of modern content.This role is ideal for someone who wants real ownership and impact. Instead of being just another account manager in a large agency, you’ll manage key client relationships, lead campaigns, and help shape commercial growth. You’ll work closely with decision-makers, influence strategy, and see your ideas come to life quickly in a fast-growing company.

Overall purpose and responsibilities of the role:

The Senior Client Manager is responsible for leading and growing key client relationships while driving the strategic and commercial success of each account. This role ensures the delivery of high-quality short-form video campaigns, identifies opportunities for account growth, and acts as a trusted partner to clients by providing strategic guidance and proactive solutions. The Senior Client Manager plays a key role in client retention, upselling, and maintaining operational excellence while collaborating with internal teams to deliver impactful results.

Duties and Responsibilities:

Client Leadership

• Serve as the main point of contact for key client accounts
• Build strong and trusted client relationships by understanding goals, priorities, and challenges
• Lead strategic conversations and translate client requirements into clear briefs and delivery plans
• Manage client expectations and ensure consistent client satisfaction
• Handle feedback professionally and resolve issues proactively

Account Growth & Upselling

• Identify opportunities to expand accounts through new services, campaigns, and markets
• Lead commercial conversations including renewals, upsells, and proposal presentations
• Develop and execute account growth plans in collaboration with leadership
• Monitor client performance metrics and share meaningful insights
• Contribute to revenue forecasting and account growth strategy

Campaign & Project Management

• Oversee end-to-end delivery of campaigns and content programs
• Manage timelines, budgets, approvals, and resources to ensure smooth execution
• Coordinate across creative, production, and strategy teams to drive delivery
• Review campaign output to ensure alignment with brand guidelines and quality standards
• Conduct post-campaign reviews and apply learnings to improve future performance

Commercial & Operational Excellence

• Monitor account profitability and ensure projects stay within scope
• Maintain accurate project documentation, reports, and performance trackers
• Use project management tools (e.g., Monday.com) to maintain clarity and workflow efficiency
• Support process improvement initiatives that drive internal efficiency

Team Collaboration & Leadership

• Mentor and guide Account Executives
• Foster collaboration and clear communication across teams
• Contribute to a positive team culture built on accountability, initiative, and excellence

Requirements

Skills / Qualifications:

Qualifications

Education:
bachelor’s degree in marketing, Communications, Business, or a related field (or equivalent professional experience).

Experience:

• Minimum 7 years of client account management experience in a creative, social media, or digital agency environment.
• Proven ability to lead major client accounts or fortune 500 companies and manage relationships with senior stakeholders.
• Strong track record of account growth, renewals, and upselling through strategic recommendations.
• Strong ability to negotiate contracts
• Experience handling end-to-end campaign delivery, from briefing to execution and reporting.
• Solid understanding of short-form video platforms (TikTok, Instagram Reels, YouTube Shorts) and social content trends.

Skills & Competencies:

• Excellent communication and presentation skills, confident in client-facing situations.
• Knowledge of how to edit social videos on CapCut or any other editing tool
• Strong strategic thinking and consultative approach to solving client challenges.
• Demonstrated ability to negotiate, handle objections, and close renewals or upsells.
• Proficient in project management tools (e.g., Monday.com) and able to manage multiple priorities simultaneously.
• Highly organized, detail-oriented, and commercially minded.
• Collaborative, adaptable, and thrives in a fast-paced, startup-style environment.

Attributes:

• Passionate about social media, creativity, and innovation.
• Proactive problem-solver with a growth mindset.
• Confident, empathetic, and able to influence without ego.
• Experience posting short videos on your own social media profiles and a content creator yourself