Senior Client Implementation Manager (India) at Karat

We're Karat, the world's largest interviewing company.

Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.

Come join our Customer Operations team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
Complete administrative tasks essential to onboarding success, including maintaining detailed meeting notes, drafting agendas and project documentation, preparing monthly progress summaries for Karat leadership, and more..
Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
Facilitate effective knowledge transfer through structured training sessions and documentation.
Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates.

The experience you will bring

7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
Experience required in onboarding U.S. or EMEA-based complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations, with a demonstrated ability to navigate these markets and business cultures successfully
Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
Experience developing implementation playbooks and frameworks that can be leveraged across client segments

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore). While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

This position is open to candidates authorized to work in India only. No visa sponsorship provided.

Additional Information

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

Statement of Inclusivity

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].

Senior Client Implementation Manager (India)

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