Senior Client Account Executive, EMEA

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. 

Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. 

Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. 

Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s 

Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. 

Manage and close renewals at a high rate to protect revenue retention. 

Develop plans to mitigate churn or contraction, when surfaced. 

Discover, nurture, and close expansion opportunities within your customers. 

Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology. 

Provide impeccable customer service in all interactions. 

Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise. 

Perform other duties as assigned. 

5+  years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment 

Proven experience demonstrating value realization in a product, platform, or service 

Proven experience influencing product or platform adoption and utilization at customers

Effective project management skills  

Ability to influence decisions without direct authority 

Strong financial acumen to be able to showcase metrics and potential ROI 

Ability to manage and navigate complex renewals and expansions sales cycles 

Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally 

Knowledge of various sales methodologies  to apply them to customer usage of the Outreach platform 

Strong negotiation skills 

Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience 

Executive presence and strong interpersonal skills 

Team player with a high sense of drive and initiative to keep opportunities moving forward