Senior Catalog Inspector

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role: Senior Catalog Inspector

Catalog Product Operations > Inspection Team is responsible for overall tasks related to inspecting and improving label quality and operational accuracy. An Inspector is a process improvement specialist focused on enhancing the accuracy of labeling work performed by operators (Labelers, Annotators). The Inspector leads team members and collaborates with various teams to drive improvements in the inspection process, analyze operator error types, refine SOPs (Standard Operating Procedures), and expand operator skill sets to deliver better results.

What You Will Do 

1. Inspection & Root cause analysis
   - Improve the data labeling process and inspect the work of the operation team to improve quality
   - Analyze the root cause of errors discovered during the inspection process
2. Operation SOP & Tool Improvement
   - Create and improve the standard procedure guide that serves as the work standard, and take charge of improving the tools required for operation
3. Project leading and stakeholder communication
   - Lead the accuracy improvement in various labeling projects and communicate flexibly with various related departments

Basic Qualifications 

• Chinese Traditional Language Available
• Who is proficient in using Excel or has experience in various data analysis
• Strong understanding of e-commerce business models
• Excellent communication and negotiation skills when collaborating with internal stakeholders

Preferred Qualifications

• Bilingual proficiency in English or Korean
• Experience of using SQL or similar customer service platform
  

Recruitment Process  

• Application Review - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​