Senior Business/System Analyst - OP01972

BogotΓ‘ , Colombia
Remote

AI overview

Collaborate across teams and guide system configuration, while enhancing a complex production system for a Fortune 500 coffeehouse chain.

🟒 Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!

We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain high-quality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support day-to-day store operations.

🟩 What's in it for you:

  • Work with a globally recognized Fortune 500 company
  • Help enhance and maintain a complex production system that features multiple In-Store and Above-Store components
  • Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration

βœ… Is that you?

  • 5+ years of relevant experience in a System Analyst role
  • Strong technical background with hands-on production monitoring experience
  • Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
  • Excellent soft skills, effective stakeholder management and cross-team collaboration with a proactive, results-driven approach
  • Hands-on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders
  • Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
  • Ability to interpret dashboard metrics to support data-informed decisions
  • Demonstrated ability to work with design and engineering to deliver customer-facing features
  • Release and deployment coordination experience
  • Ability to read and understand programming languages (.NET, C#, JavaScript, Python) and SQL
  • Experience with SaaS or cloud software architectures
  • Understanding of API-first product development approach
  • Upper-Intermediate English level

Desirable:

  • Exposure to large-scale restaurant or retail tech systems
  • Background in engineering or software development
  • Experience working in international, multicultural environments

🧩Key responsibilities and your contribution

In this role, you’ll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions.

  • Gather, analyze, and document requirements; support user story creation and backlog prioritization
  • Apply LEAN techniques to optimize business process design
  • Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
  • Support data conversion by extracting, loading, and validating data
  • Develop and review test plans, coordinate test environments, and validate results
  • Assist in 24/7 critical system support through incident analysis and resolution
  • Coordinate issue resolution with vendors and teams, ensuring clear communication
  • Create and maintain system documentation and facilitate training
  • Write and review ad-hoc queries for data analysis and reporting
  • Support roadmap development and backlog management in collaboration with stakeholders and engineering teams

🎾 What's working at Dev.Pro like?

Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone β€” no matter your background


🌐 We are 99.9% remote β€” you can work from anywhere in the world
🌴 Get 30 paid days off per year to use however you like β€” vacations, holidays, or personal time
βœ”οΈ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
⚑️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
πŸ’΅ We pay in U.S. dollars and cover all approved overtime
πŸ““Β Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps:

βœ… Submit a CV in English β€” βœ… Intro call with a Recruiter β€” βœ… Internal interview β€” βœ… Client interview β€” βœ… Offer

Interested? Find out more:

πŸ“‹How we work

πŸ’» LinkedIn Page

πŸ“ˆ Our website

πŸ’»IG Page

Perks & Benefits Extracted with AI

  • Health Insurance: Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
  • Learning Budget: Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events
  • Paid Parental Leave: up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
  • Paid Time Off: Get 30 paid days off per year to use however you like β€” vacations, holidays, or personal time

We are a US-based outsource software development company that has been delivering exceptional software experience to our clients since 2011, helping technology companies to become industry leaders. Over the past few years, we’ve been hiring specialists all over the world while our main development centers were in Ukraine. Now, we keep expanding and start growing our centers in different parts of the world. Dev.Pro is open to hire specialists from other countries as well as Ukrainians who live outside of Ukraine now. We stand with Ukraine and keep supporting our people by offering a friendly remote environment while adhering to the values of democracy, human rights, and state sovereignty. As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists. We focus on what we value the most: Personal and professional development β€” get access to trainings, attend English classes with native speakers Openness and support β€” you can count on setup support and equipment A culture of growth β€” discover opportunities for yourself with the help of our Career Development Department, getting personal career plan and personality analysis

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